Customer Service Representative - French and English

Envista; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Vacation time

Sick leave

Meal vouchers

Hybrid work model

Wellness program

Retirement plan

Language courses

Employee Assistance Program

Job summary

Envista, a dental corporation, seeks a Customer Service Representative to support dental professionals. You will be the front-line contact for quotes, orders and product information, handling chats, emails, and calls with accuracy and empathy.

Role requires native French and fluent English (C1), strong communication, and the ability to multi-task across CRM, Excel, and Oracle. Onsite 3x weekly with a collaborative team in Prague.

Qualifications

• Experience in Customer service is preferred.
• Native level of French and fluent level of English language (C1).
• Customer centric approach.
• Excellent communication skills (efficient, friendly and positive).
• Always maintains a positive and friendly tone with customers.
• Curiosity and drive for continuous improvement.
• Dental experience will be an advantage.
• Good organizational and administrative skills, able to multi-task, prioritize and manage workloads.
• Outstanding commitment, reliable, flexible, and able to work in a team.
• Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel).
• Ability to work onsite 3x/week.

Responsibilities

• Primary internal contact for customers and dedicated sales reps for quotes, orders and delivery info.
• Receive, monitor, and process customer orders promptly with accuracy.
• Create and administer quotes per Sales Reps’ instructions.
• Open and maintain customer accounts and records.
• Provide accurate information using the correct tools/methods.
• Manage large volumes of chats, emails, and other channels.
• Answer phone calls and ensure high availability.
• Handle complaints with appropriate solutions and follow-up.

Skills

Customer service

French (native)

English (C1)

Communication skills

Organizational skills

Multi-tasking

Teamwork

CRM

Tools

Oracle

CRM systems

Excel

Job description

Job Description

Envista is a dental corporation, and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Ormco is an orthodontics business, currently looking for a Customer Service Representative.

In this role you will be responsible for providing customer service to dental professionals.

Role Overview

What is your role going to look like?

The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.

Responsibilities

• Primary internal contact for the customer and (dedicated) sales representatives from various regions for all process around quoting, order management and product / delivery information.
• Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
• Creates and administers quotes based on the instruction of the Sales Representatives
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Provides accurate, valid, and complete information by using the right methods/tools
• Be able to manage large amounts of chats, emails, and other communication channel
• Phone duty - answers telephone calls assuring the highest possible availability on the phone
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follows communication procedures, guidelines and policies
• Performs other responsibilities/duties that may be assigned

What can you look forward to?

• 25 days of vacation
• 4 paid sick days
• Meal vouchers
• Hybrid work model
• Contribution to wellness and leisure activities - Multisport and Edenred
• Retirement plan contribution and life insurance
• Language courses
• Employee Assistance Program - free consultations in mental health, legal and financial areas for you and your family members
• Company discounts
• Attractive work environment in Prague 8 – Libeň
• Free parking in the office
• WELL certified offices we’re the only office in CEE with Platinum certification in WELL (program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...) initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges))
• Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

Job Requirements

• Experience in Customer service is preferred
• Native level of French and fluent level of English language (C1)
• Customer centric approach
• Excellent communication skills (efficient, friendly and positive)
• Always maintains a positive and friendly tone with customers
• Curiosity and drive for continuous improvement
• Dental experience will be an advantage
• Good organizational and administrative skills, able to multi-task, prioritize and manage workloads
• Outstanding commitment, reliable, flexible, and able to work in a team
• Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
• Ability to work onsite 3x/week.

Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.

Operating Company

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.