Customer Service Representative(Fraud) - Charlotte, NC

Digital Technology International; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Digital Technology International is seeking a Customer Service Representative (Fraud) in Charlotte, NC for a long-term project with our direct client. You will handle a high volume of calls, assess risk indicators, and work with Fraud Leadership and Operations to deter fraudulent activity against customer accounts.

The role requires experience in a call center or banking environment, familiarity with fraud tools such as Salesforce, WebCSR, FraudNet, and LexisNexis, and the ability to document

Qualifications

• 1+ year of experience in retail branch banking - Bank Fraud Preferred.
• 1+ year of experience in Customer Service/Call Center environment (Preferred).
• Knowledge of fraudulent banking transactions strongly recommended.
• Experience with Salesforce, WebCSR, FraudNet, Compass, and/or LexisNexis.
• Strong written and verbal communication skills.
• Effective time management and organizational skills.

Responsibilities

• Handle a high volume of calls to assess risk and identify fraud indicators.
• Work with Fraud Leadership and Operations to deter fraud against Bank clients.
• Research incidents and document findings clearly for compliance and audit.
• Provide excellent customer service to customers impacted by potential fraud.
• Review new accounts, ACH reports, and suspicious activity; assist with reports as required.

Skills

Customer service

Fraud awareness

Call center

Time management

Communication

Tools

Salesforce

WebCSR

FraudNet

Compass

LexisNexis

Job description

DTS is looking for Customer Service Representative(Fraud) for long term project with our direct client in Charlotte, NC

Job Description

The Associate Analyst Bank Fraud Support position handles incoming calls to assess various situations and identify risks. You will work closely with

the Fraud Leadership and Operations to assist with the deterrence of fraud against Bank. This requires the ability to conduct research, execute

various methods and provide clear documentation of all findings. This role is in a call center environment with a minimum of 25 inbound and/or

outbound calls per day. A successful candidate in this role is able to manage the large call volume while providing meticulously detailed fraud

reviews of each findings.

The Work Itself

Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Bank Deposit

accounts.

Thoroughly research incidents and/or allegations and interact with other departments of Bank, Risk, Compliance and Legal.

Some interaction may be necessary with other companies or local, state, and federal authorities.

Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.

Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Bank departments.

Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.

Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing

accounts.

Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

The Skills You Bring

• 1+ year of experience in retail branch banking - Bank Fraud Preferred
• 1+ year of experience in Customer Service/Call Center environment (Preferred)
• Knowledge of fraudulent banking transactions strongly recommended
• Experience with Salesforce, WebCSR, FraudNet, Compass, and/or LexisNexis
• Strong written and verbal communication skills.
• Effective time management and organizational skills

Contact

DTS offers excellent compensation package.

Pankaj Kumar

Digital Technology Solutions