Senior Field Service Engineer II

EMSAR - Equipment Management Service and Repair; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

EMSAR - Equipment Management Service and Repair seeks an expert-level Field Service Engineer to perform testing, calibration, verification, preventive maintenance, installation and repair on a range of EMSAR and client equipment. The role emphasizes on-site service delivery, customer communication and professional client-facing representation.

The senior position requires extensive technical experience and leadership capabilities to mentor junior staff and drive efficiency within field

Qualifications

• High school diploma or equivalent with 10+ years’ technical experience.
• 1+ year program or project management.
• Intermediate level computer system and program experience.
• Valid driver license and liability insurance.
• Ability to drive personal, fleet and/or rental vehicles.

Responsibilities

• Provide on-site preventive maintenance, minor repairs, verifications, calibrations, and software/hardware upgrades on EMSAR equipment.
• Maintain close communication with customers to ensure maximum operational visibility.
• Serve as subject matter expert in product support and modalities.
• Ensure customer satisfaction and adherence to EMSAR quality practices.
• Manage work orders and document all facets in EMSAR CMMS.

Skills

Technical experience

Program management

Computer skills

Driver license

Education

High School diploma or equivalent

Associates/Bachelor’s degree or trade school

Job description

This expert-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. Senior level functions of this role help to promote team functionality and organizational success. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to.

Perform These Essential Functions

• Provides on-site preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Serve as subject matter expert in various product support and modalities.
• Responsible for customer satisfaction pertaining to services provided.
• Responsible for following quality practices specified by EMSAR and product vendors.
• Manages assigned work orders and document all facets of the work product in EMSAR’s Computerized Maintenance Management System (CMMS).
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Will serve as mentor to junior and mid-level field service associates.
• Works regularly with the appropriate dispatcher for work assignments.
• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
• Follows client quality requirements pertaining to services provided.
• Supports and applies appropriate quality system processes.
• Assists with the maintenance of the EMSAR quality system processes including continuous improvement.
• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Completes administrative duties for team: time sheet review, expense review and work order review.
• Provides Subject Matter experience to more junior Engineers and technicians.
• Able to effectively engage in projects or processes within specific modality.
• Can develop into a trainer for team and/or deliver training modules to junior and mid-level field associates.
• Provides process efficiency within Modality.
• Ability to complete associated paperwork/documentation in and out of electronic system – paperwork consists of approximately 25% of workload.
• Performs additional duties as needed and/or assigned by supervisor/manager.

Leader Responsibilities May Include

• May lead and direct the work of others.
• Oversees, trains and mentors assigned employees.
• Helps with onboarding, training, development and hiring new staff.
• Assists with escalation and resource management when the need arises.
• May work directly with divisional clients to assist between the division, engineer and client.
• Works closely and directly with FOM and the Service Program Managers.

Qualifications

• High School diploma or equivalent and
• 10+ years’ technical experience
• 1+year program or project management
• Intermediate level computer system and program experience
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles

Or

• Associates degree, Trade school or bachelor’s degree
• 8+ years’ technical experience
• 1+year program or project management
• Intermediate level computer system and program experience
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles

Preferred Qualification: Professional industry certification

Work environment and physical demands

• Extensive periods of sitting at a computer terminal documenting services Extensive periods of standing and walking while performing services.
• Frequent bending, squatting and stair climbing.
• Use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
• Regional day and overnight travel required