Customer Service Representative for a Retail Company

Ltvplus; Brandon (FL); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative retail company is seeking a detail-oriented Customer Service Representative to join their remote team. In this role, you'll be the frontline connection for customers, resolving issues and ensuring a smooth experience through email and live chat. You'll leverage the Re:amaze platform to manage inquiries and provide exceptional support. This position offers the chance to work independently in a fast-paced environment while maintaining high standards of professionalism and empathy. If you're passionate about helping customers and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• 1+ year of experience in a customer support role.
• Strong written communication skills and a friendly, professional tone.

Responsibilities

• Respond to customer inquiries via email and live chat using Re:amaze.
• Document customer interactions and feedback to improve support processes.

Skills

Customer Support Experience

Written Communication Skills

Multitasking

Self-Motivated

Tools

Re:amaze

Shopify

Shipstation

Job description

Help Customers from Anywhere in the World

Customer Service Representative for a Retail Company

MRF: F714

Our client is focused on delivering top-tier products/services to our customers. We pride ourselves on exceptional support and building genuine relationships with our customers.

Description

We are seeking a detail-oriented and empathetic Customer Service Representative to join our team. You’ll be the frontline connection with our customers, helping them resolve issues, answering inquiries, and ensuring a smooth experience across email, live chat, and more—managed through Re:amaze.

Requirements

• 1+ year of experience in a customer support role.
• Familiarity with helpdesk platforms (experience with Re:amaze is a strong plus).
• Strong written communication skills and a friendly, professional tone.
• Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.
• Self-motivated and capable of working independently with minimal supervision.

Responsibilities

• Respond to customer inquiries via email and live chat using the Re:amaze platform.
• Provide product/service information, troubleshoot issues, and guide customers toward effective solutions.
• Manage and prioritize incoming conversations using Re:amaze’s unified inbox and automation tools.
• Tag and escalate conversations to the appropriate departments when necessary.
• Maintain a high level of professionalism, empathy, and service in every interaction.
• Document customer interactions and feedback to help improve our support processes.
• Meet or exceed response time, satisfaction, and resolution time KPIs.

Preferred Qualifications

• Experience using Re:amaze’s automation, workflows, FAQ management, or reporting features.
• Knowledge of eCommerce tools (e.g., Shopify, Shipstation) if applicable.
• Comfortable working across multiple time zones.

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus team!