Customer Service Representative - Remote - $15-18/Hr

Freddie Mac; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der von zu Hause aus arbeitet. In dieser Rolle haben Sie die Möglichkeit, Ihre Karriere neu zu gestalten und Teil eines globalen Teams zu werden, das außergewöhnliche Kundenerlebnisse bietet. Mit umfassenden Schulungen und Unterstützung fördern wir Ihre persönliche und berufliche Entwicklung. Unsere Kultur basiert auf Vielfalt und Inklusion, und wir bieten zahlreiche Vorteile, darunter ein wettbewerbsfähiges Gehalt, 401K mit Unternehmensbeitrag und Gesundheitsleistungen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, freuen wir uns auf Ihre Bewerbung.

Benefits

401K mit Unternehmensbeitrag

Bezahlte Schulung

Gesundheits-/Zahn-/Sehversicherung

Mitarbeiterhilfe-Programm

Mentorship-Programme

Diversity-Initiativen

Bezahlter Urlaub und Feiertage

Gesundheits- und Wellnessprogramme

Referral-Boni

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Starke Computerkenntnisse und PC-Wissen erforderlich.

Responsibilities

• Bereitstellung von Kundenservice über Telefon und Internet.
• Unterstützung bei grundlegenden technischen Problemen.

Skills

Kundenservice

Multitasking

Technologische Lernbereitschaft

Computerkenntnisse

Education

High School Diploma oder GED

Tools

Datenbanken

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization collaborates with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you meet the required skills, education, and experience, please click the submit button and follow the next steps.

This job post is specifically for US Military Veterans and Spouses in the categories noted above.

This employer does not hire from: Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico, or any other OCONUS locations.

The employer also does not hire from the cities listed below:

Florida: Altamonte Springs, Apopka, Baldwin, Brandon, Callahan, Cassadaga, Casselberry, Clarcona, Clearwater, Cutler, Cutler Bay, Debary, Deland, Deltona, Doral, El Portal, Eustis, Fairview Shores, Fern Park, Fernandina, Fontainebleau, Forest City, Geneva, Gibsonton, Gladeview, Golden Glades, Goldenrod, Gotha, Goulds, Green Cove Springs, Heathrow, Hialeah, Jacksonville, Kendall, Kissimmee, Lake Hellen, Lake Lucerne, Lake Mary, Lake Monroe, Largo, Lockhart, Longwood, Lutz, Maitland, Miami, Miami Beach, Miami Gardens, Miami Shores, Middleburg, Midway, Mount Dora, North Bay Village, Ocoee, Ojus, Orange City, Orange Park, Orlando, Osteen, Oviedo, Paisley, Palmetto Bay, Palmetto Estates, Pinellas Park, Pinewood, Plymouth, Ponte Vedra, Quail Heights, Richmond Heights, Riverview, Ruskin, Sanford, Seffner, Sorrento, South Miami Heights, St. Augustine, St. Johns, St. Petersburg, Sunset, Sweetwater, Tampa, Tangerine, Temple Terrace, University Park, Valrico, Wekiva Springs, Wesley Chapel, West Little River, West Perrine, Westchester, Westview, Winter Park, Winter Springs, Yulee, Zellwood.

Georgia: Columbus, Valdosta

Michigan: Auburn Hills, Detroit, Farmington Hills

Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Crestwood, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O'Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring

New Mexico: Rio Rancho

North Carolina: Beulaville, Burgaw, Camp Lejeune, Charlotte, Chinquapin, Concord, Emerald Isle, Gastonia, Hampstead, Hickory, Holly Ridge, Hubert, Huntersville, Jacksonville, Maple Hill, Maysville, Midway Park, Monroe, Morrisville, New Bern, Pink Hill, Pollocksville, Richlands, Sneads Ferry, Stella, Surf City, Swansboro, Tawara, Terrace, Teachey, Topsail, Topsail Beach, Trenton, Verona, Wallace

South Carolina: Greenville, Greer, Marietta, Piedmont

Texas: Austin, Jacksonville, Laredo

The Customer Service Representative (Remote) works from home, interfacing with customers via inbound/outbound calls and/or the Internet. This position provides customer support and resolves routine problems regarding client products/services. Applications are accepted on an ongoing basis. Military veterans are encouraged to apply.

A NEW CAREER POWERED BY YOU

Are you seeking a "work from home" career change with a forward-thinking global organization that fosters a people-first, inclusive culture and a sense of belonging? Join Concentrix as a remote Customer Service Representative! We value diversity and support a global team from over 70 countries, committed to delivering exceptional customer experiences and innovative solutions.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This role offers the opportunity to reimagine your career, develop lifelong friendships, and receive comprehensive training, technology, and ongoing support. About 80% of our managers and leaders have been promoted from within. We also provide free learning and leadership programs to help you achieve your career goals.

WHAT YOU WILL DO IN THIS ROLE

• Provide inbound customer support using a call flow guide
• Assist customers with basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

Additional Qualifications/Responsibilities

YOUR QUALIFICATIONS

• At least 1 year of customer service experience
• Open availability
• High school diploma or GED
• A quiet, distraction-free home environment
• Proficiency in multitasking
• Willingness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop for testing; a work computer may be provided, but not guaranteed
• High-speed internet (no wireless hotspots or satellite) and a smartphone
• Reside in the United States with a valid U.S. address

WHAT'S IN IT FOR YOU

We champion our people. Benefits include:

• Starting wage between $15 and $18 (not below minimum wage)
• Paid training and incentives
• Referral bonuses
• 401K with company match, paid PTO and holidays, health/dental/vision insurance, Employee Assistance Program
• Health and wellness programs
• Mentorship and diversity initiatives