Maintenance Manager

Invitation Homes; Charlotte (NC); On-site; USD 80,000 - 139,000; Full time

Benefits offered by this job

Annual bonus program

Generous paid time off

401(k) with company matching

Casual dress environment

Team events and gatherings

Employee resource groups

Job summary

Invitation Homes in Charlotte, NC is seeking an experienced Maintenance Supervisor to lead a team of technicians across residential properties. You will oversee service requests, control expenditures, and collaborate with office and property management to keep properties in top condition.

The role requires OSHA 10, a high school diploma, and 2+ years supervisory experience in single-family construction/maintenance. Strong communication and ability to manage budgets are essential.

Qualifications

• High School diploma or equivalent.
• OSHA 10 certification required (new hires have up to 90 days to complete if not certified).
• Proven experience in all aspects of single-family construction, renovation and/or maintenance with 2 years of supervisory experience.
• Advanced knowledge of residential construction and mechanical systems and ability to perform general residential maintenance (plumbing, electrical, HVAC, appliances).
• Proficiency in general business applications and willingness to learn new software systems.
• Excellent verbal and written communication skills; multi-lingual a plus; strong organizational and time-management skills.

Responsibilities

• Supervising a team of maintenance technicians to ensure service requests are completed per company policies and maintain a superior resident experience.
• Monitor and manage market maintenance expenditures to balance financial performance, resident satisfaction, and property needs.
• Collaborate with office team and property management staff to develop an effective, proactive team.
• Assist in identification, onboarding and coordination of local contractors as needed.
• Occasionally conduct field visits to resolve complex resident issues and guide technicians as needed.
• Recruit, hire, and train maintenance technicians and supervisors for the regional team.

Skills

OSHA 10

Supervisory experience

Residential construction knowledge

HVAC/plumbing/electrical

Budgeting and cost control

Communication skills

Multilingual a plus

Education

High School diploma or equivalent

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

Responsibilities

• Supervising a team of maintenance technicians to ensure service requests are completed in accordance with company policies while maintaining a superior resident experience
• Actively monitoring and managing market maintenance expenditures to ensure market financial performance, resident satisfaction and property maintenance needs are effectively balanced
• Working closely with office team members and property management staff to develop an effective, proactive team which works together to achieve objectives
• Assisting in the identification, onboarding and coordination of local contractors as needed
• Occasionally conducting field visits to resolve complicated resident service issues and acting as a technical expert to guide maintenance technicians as needed
• Recruiting, hiring, and training all maintenance technicians and maintenance supervisors for the regional team

Your Experience Includes

• High School diploma or equivalent
• OSHA 10 is required (new hires will have up to 90 days to complete OSHA 10 certification if not already certified)
• Proven experience in all aspects of single-family construction, renovation and/or maintenance with 2 years of supervisory experience
• Advanced knowledge of residential construction and mechanical systems and ability to perform general residential maintenance work including the following: plumbing, electrical, swimming pool, carpentry, sheetrock, exterior structural, HVAC and appliances
• Comfortability with using a personal computer, smart phone, or tablet and proficiency in general business applications as well as a willingness to learn new software systems
• Excellent verbal and written communication skills - multi-lingual a plus; strong organizational and time-management skills; and excellent customer service and interpersonal skills
• Ability to perform basic mathematical functions and read and comprehend budgets
• Possess a current driver’s license and automobile insurance and any other licenses and/or certification as required by state law
• One or more of the following certifications are a plus but not required:
• EPA Certification, Type I and II.
• CPO certification (pool).
• Ability to be at work on a regular and consistent basis, including weekends and holidays as needed, and be reachable via phone, email, or text, except during approved time off
• Physical requirements include:
• Ability to lift and/or move materials weighing up to 20 pounds
• Ability to talk, hear, coordinate, negotiate, and communicate

Why Us

We Stand For Flexibility, Opportunity, And a Home That People Can Make Their Own. It’s As True For Our Associates As It Is For Our Residents. Just Like We Help Our Residents Live Freer, We Liberate Our Associates’ Careers, Too. Our Associates Know That Goals Matter, Potential Is Unlocked, And Careers Thrive. Invitation Homes Isn’t Just a Workplace But a Possibility Place.

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.

Salary Range

The salary range for this position is: $79,987.50 - $138,645.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation And Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].