Customer Service Representative- Field Services

1KD THR Property Management LP; Denver (CO); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus program

Generous paid time off

401k with company matching

Casual dress and team events

Job summary

Invitation Homes is seeking an organized administrative professional to support maintenance operations and resident services in a fast-paced environment. You will help coordinate schedules, track work orders, and serve as a primary contact for maintenance-related resident concerns.

Candidates should have a high school diploma or GED and proven customer service experience, with strong communication skills and familiarity with MS Word, Excel, Outlook and Adobe.

Qualifications

• High school diploma or GED required.
• Experience in customer service or administrative functions.
• Experience in property management or maintenance industry is helpful.
• Excellent organizational skills with a high level of attention to detail.
• Strong verbal and written communication skills.
• Conflict resolution and customer service skills.
• Proficient in MS Word, Excel, Outlook and Adobe.

Responsibilities

• Providing administrative support, customer service and maintenance solutions to residents and partners.
• Monitoring maintenance dashboards and task center daily for timely responses.
• Managing daily schedules and assignments for maintenance staff.
• Serving as first contact for maintenance-related resident concerns and coordinating actions.
• Reviewing and approving/declining work orders within approval limits.
• Coordinating vacant utility issues to ensure timely activation.
• Managing eviction schedules and property holds, coordinating clean-outs.

Skills

Customer service

Administrative functions

Strong communication

Conflict resolution

Attention to detail

Organizational skills

Education

High school Diploma or GED

Tools

MS Word

Excel

Outlook

Adobe

Job description

Who We Are Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

• Providing administrative support, customer service and maintenance solutions to residents and other partners in a fast-paced environment.
• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
• Performing other duties as assigned

Your Experience Includes

• High school Diploma or GED
• Proven experience in customer service or administrative functions
• Experience in the property management or maintenance industry is helpful
• Excellent organizational skills with a high level of attention to detail
• Strong verbal and written communications skills
• Effective customer service and conflict resolution skills
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive.

Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Salary Range

The salary range for this position is: $19.69 - $34.13, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insuranceGenerous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.

Get to know us better on Comparably! As the nation's premier home leasing company, Invitation Homes provides over 80,000 high-quality homes for lease in 16 markets across the country. We are proud to be a member of these communities and to give Americans the opportunity to live in homes with features they value, such as proximity to jobs and access to good schools. The aggressive growth of our company creates many opportunities for achievement and upward mobility. We offer solid careers in a variety of positions, from superintendents to portfolio managers to accountants to software developers. We are looking for talented individuals to help us maintain and further our vision of providing the finest possible rental experience for our residents.

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