Customer Service Representative - Export

SmartRecruiters, Inc.; Hazelwood (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid vacation

Holiday pay

Sick time

Life Insurance

Employee Stock Purchase Plan

Training & development

Growth opportunities

Job summary

Expeditors is a global logistics company offering full-time positions in export customer service. This role focuses on arranging export shipments, documenting and coordinating with vendors, and ensuring compliance and high-quality customer support.

Based in a fast-paced team environment, the position emphasizes accuracy in data entry and proactive service to meet KPI standards and drive client satisfaction.

Qualifications

• Experience in export/logistics preferred.
• Strong communication and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Arrange export shipments and ensure timely movement of freight.
• Prepare documents for international transportation.
• Coordinate with vendors to procure space and services.
• Enter data accurately into operating systems.
• Support customers and meet service level expectations.
• Ensure compliance with OPS and government regulations.
• Monitor shipments and strive for total customer satisfaction.

Skills

Customer service

Communication

Data entry

Teamwork

Problem solving

Job description

Customer Service Representative - Export

Full-time

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Arrange Export shipments, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

• Ensure smooth and timely freight process flow
• Prepare various documents for international transportation
• Coordinate and negotiate rates with our contracted vendors in procuring space and services
• Ensure accurate and timely client and vendorbilling
• Ensure accurate and timely data entry into our operating system
• Interact with our customers in arranging their international export shipments, meeting customer service standards
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed and SOPs remain updated
• Work with the team on meeting KPI standards, as per the company's procedures
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communication

Culture

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  • Great attitude and willingness to learn
  • Handle fast paced environment and can prioritize tasks
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company