Customer Service Representative

GEM Virginia; Alexandria (VA); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Paid training

Health insurance

Career growth opportunities

Team oriented environment

Job summary

GEM Virginia in Alexandria, VA is seeking a motivated Customer Service Representative to support our event marketing team and create a positive experience for clients and attendees. You will be involved in customer engagement, brand promotions, and event activities, with paid training provided.

In this role you will handle registrations, answer inquiries, and assist with event details using phone, email, and in-person interactions.

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused mindset and professional attitude.
• Comfortable interacting with the public and guests.

Responsibilities

• Serve as a friendly and professional point of contact for clients and attendees.
• Answer questions and provide accurate information about events and services.
• Assist attendees with registration, event details, and inquiries.
• Maintain professional communication with customers via phone, email, and in person.
• Keep clients informed about event updates and important information.

Skills

Communication

Customer focus

Multitasking

Team player

Job description

We are looking for a motivated and customer-focused Customer Service Representative to join our event marketing team. In this role, you will help create a positive experience for clients and event attendees while supporting customer engagement, brand promotions, and event activities.This is a great opportunity for someone who enjoys working with people, has strong communication skills, and wants to build a career in customer service, event marketing, promotions, and brand experiences. Previous experience is helpful but not required—paid training is provided.

Key Responsibilities

• Serve as a friendly and professional point of contact for clients and event attendees.
• Answer questions and provide accurate information about events, promotions, and services.
• Assist attendees with registration, event details, and general inquiries.
• Create a welcoming and positive experience for customers and guests.
• Address customer questions or concerns professionally and efficiently.
• Communicate with team members to help resolve issues and keep events running smoothly.
• Maintain professional communication with customers through phone, email, and in-person interactions.
• Keep clients and attendees informed about event updates and important information.
• Support event promotions, customer engagement, and brand awareness activities.
• Assist with additional customer service and event-related tasks as needed.

What We Are Looking For

• Strong verbal and written communication skills.
• Friendly, outgoing, and comfortable interacting with the public.
• Customer-focused mindset and professional attitude.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced, team-oriented environment.
• Quick-thinking and able to handle customer questions or concerns.
• Positive, proactive attitude and willingness to learn.
• Previous experience in customer service, hospitality, events, or sales is a plus but not required.

Benefits

• Paid training and hands-on experience.
• Health and dental coverage to support your overall well-being.
• Career advancement opportunities with room to grow within the company.
• Supportive and team-oriented work environment.
• Opportunities to build valuable skills in customer service, events, promotions, and brand marketing.
• Hands-on experience working at live events and promotional campaigns.