Customer Service Representative: Endwell

Tioga State Bank; Endwell (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Tioga State Bank in Endwell, NY, is seeking a dedicated teller to handle routine cash transactions, deposits, and payments with accuracy and courtesy. You will greet customers and identify their banking needs while ensuring compliance and security.

The successful candidate will balance cash and maintain records, promote bank products, and deliver superior service in a fast-paced retail environment. This role requires a customer-focused attitude and adherence to bank policies.

Qualifications

• Requires strong customer service and cash handling skills.
• Experience in retail banking or teller environment is preferred.
• Ability to cross-sell bank products following policy.

Responsibilities

• Cashes checks, processes deposits, and accepts payments.
• Balances cash drawer and vault as per procedures.
• Promotes bank products and refers customers to appropriate services.
• Maintains accurate records and complies with policies.
• Provides friendly, professional service to customers.

Skills

Cash handling

Customer service

Sales

Banking knowledge

Education

High school diploma or GED

Tools

Banking software

Job description

Job Description: GENERAL SUMMARY

Essential Functions/Major Duties

• Services customers through various teller transactions including, cashing checks, processing deposits and accepting various payments.
• Sells treasurers checks, money orders, etc.
• Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner.
• Responds to and follows through on customer inquiries in a timely and professional manner.
• Identifies customer products and service needs to enhance customer relationships while achieving the Banks financial goals by actively participating in all sales promotions.
• Identifies business opportunities and refers customers to appropriate personnel including Tioga State Investment Services, Commercial Loans, Mortgage Originators and Consumer Loans
• Maintains an accurate cash drawer in accordance with balancing and cash handling standards.
• Produces accurate work documentation impacting other internal departments as well as external customers.
• Balances the vault and ATM machine(s).

Duties Supporting Essential Functions

• Maintains a thorough knowledge of the features and benefits of all bank consumer products and services.
• Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function.
• Maintains a working knowledge of all applicable software, systems and equipment.
• Participates as necessary to ensure that the offices daily responsibilities are met.
• Ensures supplies are replenished in a timely manner.
• Promotes a positive team environment by exhibiting the Banks Core Values..
• Performs other duties as assigned.

Affirmative Action Employer, Veterans and Disability