Customer Service Representative - Elmwood

Restore Hyper Wellness; Berkeley (CA); On-site; USD 80,000 - 100,000; Part time

Job summary

Join a forward-thinking company as a Hyper Wellness Representative, where you can make a difference in people's wellness journeys. This role involves welcoming clients, promoting membership sales, and ensuring top-notch customer service in a vibrant studio environment. Enjoy free and discounted services, comprehensive benefits, and opportunities for career advancement. If you're passionate about health and wellness and thrive in a team-oriented atmosphere, this position is perfect for you. Be part of a mission-driven organization that values your contributions and helps you grow professionally.

Benefits

Free and discounted services

Monthly bonus potential

Comprehensive benefits

Paid standard holidays

401k retirement plan with employer match

Career advancement opportunities

Qualifications

• 1+ years of customer service experience in a similar role.
• 1+ years of sales experience preferred.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Conduct studio tours and deliver exceptional service to all members.
• Educate clients on Restore services and meet sales indicators.
• Assist with scheduling appointments and client notifications.

Skills

Customer Service

Sales

Communication Skills

Teamwork

Computer Skills

Job description

Customer Service Representative - Elmwood

Customer Service Representative - Elmwood

4 weeks ago Be among the first 25 applicants

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About Restore Hyper Wellness:

Restore Hyper Wellness ("Restore") is the award-winning creator of an innovative new category of health—Hyper Wellness. Restore delivers expert guidance and an extensive array of cutting-edge health services, such as IV drips, hot sauna, hyperbaric oxygen therapy, red light and cryotherapy, integrated under one roof. These therapies help you feel your best, so you can do more of what you love.

With 200+ locations across 40 states and a fast-growing national retail footprint, Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love. Restore is Private Equity backed with the most recent investment round led by General Atlantic, a leading growth equity firm. General Atlantic joins existing investor, Level 5 Capital Partners.

Pay: $15-17/hr + monthly performance-based bonus potential

Status: Full- and Part-Time roles available

Schedule: Includes weekends

Studios: Elmwood

Position Summary:

With Restore's continued growth and success, we are excited to hire a Hyper Wellness Representative to be a part of our team in Elmwood, LA. We are looking for positive, energetic individuals with a passion for wellness and helping people! As a Hyper Wellness Representative, you will greet and welcome potential and existing clients to the studio, help clients determine the next steps in their wellness journey, promote membership sales, and help administer some of the services we have to offer. Additionally, you will perform other administrative and hands-on duties to help the General Manager manage the day-to-day operations of your studio, and assist with retention and ensuring current members are receiving the highest level of customer service.

What our Hyper Wellness Representatives love about working for Restore:

• Free and discounted services
• Monthly bonus potential
• Comprehensive benefits
• Paid standard holidays
  
  
  

Responsibilities:

• Conduct studio tours and deliver an exceptional and versatile sales and service experience to all members and guests
• Educate clients on Restore services, including medical benefits, precautions, and at-home care
• Meet and exceed all key performance sales indicators for the studio, including membership sales/renewals, and retail sales
• Onboard new clients--this involves completion of medical waivers and creating guest profiles in POS system
• Field incoming calls to schedule appointments and answer general questions
• Assist in outgoing calls to clients for notification of promotions and events
• Assist in the execution and coordination of the company's marketing and ongoing sales drivers (pre-sale events, studio events, outreach)
• Ensure a safe and clean studio environment for members and guest
• Promote enthusiasm for health/wellness and the Restore brand
  
  
  

Requirements

• 1+ years of customer service experience in a similar role
• 1+ years of sales experience preferred
• Excellent customer service skills
• Strong teamwork mentality
• Exceptional communication skills, both written and verbal
• Intermediate computer skills
• Demonstrate initiative and ability to work independently
  
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.

Benefits

• Medical, dental, vision, disability and life insurance within 30 days (Full-Time roles)
• PTO (Full-Time roles)
• Free and discounted services (both Full- and Part-Time roles)
• 401k retirement plan with vested employer match (both Full- and Part-Time roles)
• Bonus opportunities (both Full- and Part-Time roles)
• Career advancement opportunities (both Full- and Part-Time roles)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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