Customer Service Representative - Ecommerce Department

Aeroflow Inc.; Birmingham, Northern (AL, KY); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive Pay

Health Plans with FSA or HSA options

Dental

Vision Insurance

401K with Company Match

Paid Holidays

PTO Accrual from day one

Job summary

Aeroflow Health is seeking a Customer Service Representative for the Ecommerce Department in Birmingham, AL. You will help CPAP users understand and order supplies, acting as a liaison between medical offices and CPAP dealers, ensuring accurate orders and providing empathetic support.

The role requires strong communication, tech proficiency, and a commitment to excellent customer service with KPI-driven performance and dependable attendance.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service experience required.

Responsibilities

• Provide best-in-class customer service via phone, chat, and email.
• Guide CPAP users through ordering supplies for sleep therapy.
• Liaise between medical offices, testing facilities, and CPAP dealers for documentation.
• Communicate information clearly to ensure correct orders.
• Troubleshoot basic equipment to support therapy outcomes.

Skills

Customer service

Tech literacy

Analytical thinking

G Suite

Microsoft Office

Education

High school diploma or GED

Job description

Customer Service Representative - Ecommerce Department

Job Category: Administrative/Clerical

Requisition Number: CUSTO002451

• Posted : September 29, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Aeroflow Health - Customer Service Representative - Ecommerce Department

Location: Birmingham, AL

Address: 114 Trade Center Drive Suite D Birmingham, AL 35244

Aeroflow believes in career building. That’s why we promote from within and reward individuals who have invested their time and talent with us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance, you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health.

The Opportunity

Aeroflow Sleep is growing rapidly, and we are on the lookout for a goal-oriented, highly motivated addition to our Customer Service team. Joining this team would mean becoming a valued part of an innovative company committed to making a lasting impact on the industry and our community.

Your Primary Responsibilities

The primary objective of an Aeroflow Sleep E-Commerce Customer Service Representative would be to provide best-in-class customer service, while helping to guide CPAP users through the process of both understanding and ordering supplies needed for sleep therapy. Some of the primary responsibilities include (but not limited to):

• Providing compassionate and empathetic care to CPAP users through phone, chat, and email support.
• Serving as a liaison between medical offices, testing facilities, and other CPAP dealers to obtain required documentation
• Effectively and accurately communicating information that customers need to place correct and appropriate orders
• Utilizing multiple computer programs and software simultaneously to track documentation and provide accurate and efficient customer service
• Respectfully contributing to a positive team culture and environment
• Providing basic supply/equipment troubleshooting assistance to ensure each customer has the best possible chance at successful therapy
• Partnering with other teams, within Aeroflow Sleep, to achieve a cohesive team atmosphere and better service for our customers
• Meeting team and individual KPIs, metric goals, and performance expectations. These include, but are not limited to: phone and chat support handle time and quantity, successful customer assistance via all communication attendance, timeliness, and participation
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Skills for Success

• Excellent customer service skills that can be utilized across a multitude of communication methods, including email, chat, phone, and fax communications
• Strong technological experience and ability to learn new software efficiently
• Analytical approach to problem-solving with exceptional skills in working independently to find solutions and mitigate customer abrasion
• Proficient experience of computer understanding and software applications, such as Google Suites, Microsoft Office, Zoom, and other programs
• Ability and willingness to learn internal Aeroflow programs and SOPs required for the role
• Strength in organization and time management with ABILITY to work autonomously in an effective manner
• Compassionate, empathetic, and patient approach to all interactions
• Efficient communication, both internally, cross-departmentally, and with customers
• Capability in meeting both individual and team KPI goals
• Strength and willingness to contribute to a team environment
• Ability to effectively learn product details of the full ecommerce product catalog, with motivation to expand knowledge of products and industry as needed
• Adherence to all attendance and timeliness expectations and regulations, as required for business needs and to meet overall Aeroflow company policies

Required Qualifications

• High school diploma or GED
• 1+ year experience in a customer service-related field

What Aeroflow Offers

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental
• Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs
• SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• Inc. 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @ aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.