Customer Service Representative - Dickinson Airport

Enterprise Mobility; Gunnison (CO); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Résumé du poste

Enterprise Mobility, operator of the Enterprise Rent-A-Car, National Car Rental and Alamo brands, is hiring a Customer Experience Representative at Dickinson Airport. The role emphasizes friendly, efficient service and accurate documentation to ensure smooth rentals.

You will greet customers, explain terms, assist with vehicle options, schedule returns, and maintain punctual attendance while pursuing on-the-job training and company-sponsored development opportunities.

Qualifications

• Must be at least 18 years old.
• High School Diploma or G.E.D. required.
• Must be authorized to work in the United States and not require sponsorship.

Responsabilités

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle options and other services.
• Assist customers with bookings, upgrades, fuel options and other add-ons as appropriate.
• Handle reservations, rate quotes, and inquiries via phone or in person.
• Support smooth rental return, inspections, and problem reporting.
• Maintain attendance and punctuality.

Formation

High School Diploma or G.E.D.

Description du poste

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Nationa/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18 / hour plus bonus and commission opporunities (potential for $12,000 in annual bonus and commission). This position is located at the Dickinson Airport - 531 West Villard Street, Dickinson, ND, 58601.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule available is:

• Monday: 8:00am to 5:00pm
• Tuesday: 8:00am to 5:00pm
• Wednesday: 8:00am to 5:00pm
• Thursday: 8:00am to 5:00pm
• Friday: 8:00am to 5:00pm
• Saturday: OFF
• Sunday: OFF

Based on business needs, this schedule will include 1-2 weekend days per month with a day off during the week.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years