Customer Service Representative - Des Moines, IA

Kedia Corporation; Des Moines (IA); On-site; USD 28,000 - 40,000; Part time

Job summary

A global services company in Des Moines, IA, is seeking a Customer Service Representative to engage with clients effectively. Responsibilities include assisting customers over the phone, keeping detailed records of interactions, and resolving issues regarding services or billing. Ideal candidates will possess strong communication skills and a solid understanding of customer service. This position offers opportunities for professional growth within an innovative environment.

Qualifications

• Knowledge of customer and personal service.
• Clerical procedures and systems knowledge.
• Ability to comprehend and express information in English.

Responsibilities

• Provide information about products or services by phone or in person.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints.

Skills

Active Listening

Service Orientation

Speaking

Critical Thinking

Negotiation

Tools

Avaya software

Microsoft Excel

CRM software

Job description

Overview

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.

Role

Customer Service Representative – Des Moines, IA (Contract)

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers\' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Tools & Technology

Tools used in this occupation: Autodialers — Autodialing systems; Predictive dialers; Automated attendant systems — Voice broadcasting systems; Automatic call distributor (ACD) — Automatic call distribution ACD system; Scanners; Standalone telephone caller identification — Calling line identification equipment; Dialed number identification systems (DNIS).

Technology used in this occupation: Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email; Customer relationship management (CRM) software — Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM; Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook; Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat; Spreadsheet software — Microsoft Excel Knowledge.

Knowledge, Skills & Abilities

Knowledge of customer and personal service; clerical procedures; English language.

Skills Active Listening; Speaking; Service Orientation; Persuasion; Reading Comprehension; Critical Thinking; Writing; Coordination; Social Perceptiveness; Negotiation.

Abilities Oral Comprehension; Oral Expression; Speech Clarity; Speech Recognition; Written Expression; Near Vision; Problem Sensitivity; Written Comprehension; Deductive Reasoning; Inductive Reasoning.

Qualifications

Knowledge of the structure and content of the English language including grammar; knowledge of administrative and clerical procedures and systems; knowledge of the principles and processes for providing customer and personal services.

Next Steps

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.