Customer Service Representative - Dubuque, IA

Kedia Corporation; Dubuque (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A global innovative company is seeking a Customer Service Representative in Dubuque, IA. The role involves engaging with customers through various channels to provide information, resolve issues, and maintain records. Ideal candidates will possess excellent communication skills and a strong service orientation. Familiarity with contact center software and CRM is a must. If you are ready to contribute to a fast-paced, growth-oriented environment, we encourage you to apply.

Qualifications

• Knowledge in Customer and Personal Service is essential.
• Ability to use logic and reasoning to think critically.
• Good written and oral communication skills are required.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Check to ensure that appropriate changes were made to resolve customers' problems.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Spreadsheet software

Job description

Customer Service Representative - Dubuque, IA

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Tools and Technology

Tools used in this occupation: Autodialers; Autodialing systems; Predictive dialers; Automated attendant systems; Scanners; Standalone telephone caller identification.

Technology used in this occupation: Contact center software; Customer relationship management (CRM) software; Electronic mail software; Network conferencing software; Spreadsheet software.

Knowledge and Qualifications

Knowledge areas: Customer and Personal Service; Clerical; English Language.

Skills

• Active Listening — Giving full attention to what other people are saying, understanding the points being made, and asking appropriate questions.
• Speaking — Talking to others to convey information effectively.
• Service Orientation — Actively looking for ways to help people.
• Persuasion — Persuading others to change their minds or behavior.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Critical Thinking — Using logic and reasoning to identify strengths and weaknesses of alternative solutions.
• Writing — Communicating effectively in writing as appropriate for the audience.
• Coordination — Adjusting actions in relation to others' actions.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Negotiation — Bringing others together and reconciling differences.

Abilities

• Oral Comprehension — The ability to listen to and understand information presented through spoken words.
• Oral Expression — The ability to communicate information in speaking so others will understand.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Speech Recognition — The ability to identify and understand speech.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Near Vision — The ability to see details at close range.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions.

If this sounds like the right job for you, please submit your resume. We look forward to receiving your application.