Customer Service Representative - Manhattan, KS

Kedia Corporation; Manhattan (KS); On-site; USD 35,000 - 45,000; Full time

Job summary

A global services provider in Manhattan, KS, seeks a Customer Service Representative to engage with customers, resolve inquiries, and maintain records. This fast-paced role involves using advanced contact center technology and delivering excellent service standards. Ideal candidates should possess strong communication skills, problem-solving abilities, and knowledge of customer service principles. If you are passionate about assisting others and want to thrive in a growth-oriented environment, apply now.

Qualifications

• Knowledge of customer and personal service is essential.
• Strong command of the English language is required.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints.
• Review insurance policy terms to determine coverage.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Tools

Avaya software

Microsoft Excel

Job description

Overview

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field

Why this role

Customer Service Representative — Manhattan, KS (Contract)

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers\' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Tools

Autodialers — Autodialing systems; Predictive dialers; Automated attendant systems — Voice broadcasting systems; Automatic call distributor ACD — Automatic call distribution ACD system; Scanners — Standalone telephone caller identification; Dialed number identification systems DNIS

Technology

Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email; Customer relationship management CRM software — Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM; Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook; Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat; Spreadsheet software — Microsoft Excel Knowledge

Knowledge, Skills & Abilities

Knowledge — Customer and Personal Service, Clerical, English Language

• Active Listening — Giving full attention to what others are saying, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Providing clear information verbally.
• Service Orientation — Actively looking for ways to help people.
• Persuasion — Persuading others to change their minds or behavior.
• Reading Comprehension, Critical Thinking, Writing, Coordination, Social Perceptiveness, Negotiation — Additional related capabilities as described in the original content.

Abilities — Oral Comprehension, Oral Expression, Speech Clarity, Speech Recognition, Written Expression, Near Vision, Problem Sensitivity, Written Comprehension, Deductive Reasoning, Inductive Reasoning

If this sounds like the right job for you, please submit your resume using the application button. We look forward to receiving your candidacy.