Customer Service Representative Dental (Bilingual)

Centro Med Clinic; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

403(b) with Company Match

Paid time off / holidays

Job summary

CentroMed seeks a dedicated Customer Service Representative to greet patients, register them in the system, and coordinate data entry to meet program and agency deadlines. The CSR handles intake, scheduling, and frontline assistance in a healthcare environment.

The role requires bilingual English/Spanish, a high school diploma, and strong clerical skills with basic math. Experience in medical data entry is preferred, with a supportive team culture and competitive benefits.

Qualifications

• Education: High School Diploma or equivalent.
• General experience in a health care setting; experience with medical data entry preferred.
• Strong clerical skills and basic math; computer knowledge and calculator use.
• Bilingual in English and Spanish.

Responsibilities

• Register and process patients; enter charges for self-pay, insurance, and eligibility programs.
• Determine patient eligibility for participation in special programs.
• Assist patients and visitors, answer phones, and identify clinic.
• Verify current insurance status using TMHP and Availity.
• Schedule patient appointments per protocols; maintain encounter entries and logs.
• Follow up on no-shows and maintain professionalism.

Skills

Bilingual English/Spanish

Education

High School Diploma

Tools

TMHP

Availity

Job description

Company Overview

CentroMed is a 501(c)(3) nonprofit organization that provides healthcare for all populations. It is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to its mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Mission

We improve lives by enhancing the well‑being of families through high‑quality, compassionate health care.

Core Values

• Respect: We treat all persons with dignity and compassion.
• Integrity: We build trust through honesty, word and deed.
• Excellence: We use best practices to deliver exceptional quality care.
• Affordability: We manage resources to provide affordable health care.
• Teamwork: We work together as a team in the interest of patient care.

Job Summary

We are searching for our next superstar. As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic, welcoming them into the system and ensuring positive experiences. The CSR is responsible for registering and processing all patients/families requesting health care, social services, and counseling; coordinating encounter data entry to meet program and agency deadlines; conducting and recording patient financial reviews, billing, collections, and data summaries for the annual UDS report and Compliance & Quality Improvement activities.

Benefits

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retirement Plans (403(b)) with Company Match Contributions
• Basic Life Insurance
• Basic Life Insurance for spouse & children
• Short & Long-Term Disability
• Flexible Spending Account (FSA)
• Wellness Employee Assistance (EAP)
• Travel Reimbursement
• Critical Illness, hospital indemnity, accident insurance – additional benefits that fit your needs and lifestyle and help you feel extra protected
• 6 paid company holidays, 2 floating holidays, paid time off/vacation, career development opportunities, and many other benefits in a collaborative culture that focuses on work‑life balance, innovation, and teamwork
• Benefits start after 30 days
• Fun & Energetic, Family‑Based Environment

Duties and Responsibilities

• Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
• Enter charges for self‑pay, insurance, and eligibility programs; reconcile charges at the end of each day and maintain error‑free daily balance sheets.
• Determine patient eligibility for participation in special programs (e.g., Methodist Healthcare Ministries).
• Assist patients and visitors who walk into the clinic and answer telephones, identifying self and name of clinic.
• Understand insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs; use TMHP and Availity to verify current insurance status.
• Schedule patient appointments according to established protocols.
• Maintain 100% productivity rate and demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork; review and update household financial and demographic information annually.
• Perform intake interview on all new patients using a standard registration form, confirm homelessness, and review and update patient registration and demographic information periodically.
• Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary.
• Follow up on no‑shows as directed by provider.
• Maintain excellent personal attire, including uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.
• Demonstrate excellent attendance and punctuality.
• Assist clinical teams in patient assessment via observation and notify clinician in the event of an emergency.
• Abide by policies and procedures in the Employee Safety Handbook, including maintaining agency, OSHA, and JCAHO compliance standards.
• Participate in the agency’s Quality Improvement Program.
• Assist with outreach activities and other duties as assigned by the Director or Supervisor.

Physical Requirements

• Must be able to perform the essential functions of the position.
• Must meet the attendance requirements of the position.
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Physical ability to lift up to 20 pounds unassisted.
• Must be able to deliver excellent customer service, externally and internally.

Requirements

• Education: High School Diploma or equivalent.
• Experience: General experience working in a health care setting; experience with medical data entry preferred.
• Strong clerical skills, including keyboarding and basic math; computer knowledge and use of a calculator.
• Mental ability to conduct interviews, reconcile encounter reports, and conduct audits with better‑than‑average attention to detail.
• Bilingual in English and Spanish.

CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.