Customer Service Representative (Dental)

Cigna; United States; Remote; Full time

Job summary

Cigna, a leading health service organization, is seeking a Customer Service Representative to support their Dental team. In this remote role, you will assist customers with inquiries related to benefits and claims, ensuring a high level of service while managing daily call volumes. This position offers a competitive hourly rate and attractive benefits starting on day one.

Benefits

Comprehensive health benefits

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Life insurance

Qualifications

• 2+ years of customer service experience required.
• Ability to work in a structured environment and adhere to a scheduled shift.
• Strong organization skills and proficiency in Microsoft Outlook.

Responsibilities

• Respond to average of 50-70 calls daily regarding eligibility, benefits, and claims.
• Resolve customer complaints through independent problem-solving.
• Ensure customer satisfaction while adhering to company policies.

Skills

Customer service experience

Problem-solving

Empathy

Listening skills

Typing skills

Microsoft Outlook

Education

High School diploma or equivalent

Job description

Pay 17.75 - 19.00 / hour

Location Remote

Employment type Full-Time

Job Description

Req#: 25007980

SUMMARY

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Dental team is seeking Customer Service Representatives who are genuinely interested in helping people at some critical points in their lives. As a customer service representative, you will work directly with our customers over the phone by answering any questions regarding benefits and claims. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES

• Respond to inbound calls from customers, employers and brokers regarding eligibility, benefits, and claims

• An average of 50-70 calls are expected daily

• Take calls back-to-back while toggling through several applications on multiple screens

• Resolve customer complaints through independent problem-solving skills and one-call resolution in a timely manner

• Adhere to company policies and procedures when handling customer requests and concerns

• Understand and strive to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor

• Ensure customer satisfaction through every interaction by taking the necessary steps to ensure the best possible experience

• Work in a highly customer-focused metric-driven environment

• Availability to attend 100% training and the first 90 days (about 3 months) of employment

• Must be present and engaged as an active participant in training

• Must always have webcam on during training (unless approved to be off by trainer)

QUALIFICATIONS

• High School diploma or equivalent

• 2+ years of customer service experience is required

• A dedicated workspace with no distractions is required

• Ability to perform in a professional, structured environment and adhere to a scheduled shift

• Ability to show empathy and service customers with a courteous and professional demeanor

• Ability to build strong customer relationships and deliver customer centric solutions

• Ability to quickly and effectively identify the root cause of the problem and determine appropriate resolution

• Strong listening skills

• Ability to remain calm and helpful even when dealing with difficult situations

• Strong typing skills, previous computer experience

• Ability to work within and toggle between multiple applications at one time

• Proficiency in Microsoft Outlook

• Strong organization skills, written, and verbal communication skills

• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.




If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.


We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

About the company

Cigna is an American worldwide health services organization based in Bloomfield, Connecticut.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.