Dental Customer Service Representative – Remote

Talentify.io; United States; Remote; Full time

Job summary

A leading company in dental insurance services is looking for a Remote Customer Service Representative. You will handle inbound calls to resolve issues related to eligibility and claims while ensuring high customer satisfaction. This role offers competitive pay with bonuses and a comprehensive benefits package, including a 401(k) plan.

Benefits

401(k) plan with company contribution

Work-life balance with paid holidays

Opportunity for annual bonus

Remote work setup

Qualifications

• Proficient verbal and written communication skills.
• Strong problem-solving skills.
• Ability to multitask and adapt quickly.

Responsibilities

• Handle inbound calls to resolve dental insurance issues.
• Provide customer service for inquiries and sensitive cases.
• Implement service recovery strategies for complaints.

Skills

Communication

Problem Solving

Interpersonal Skills

Typing Skills

Job description

Employer Industry: Dental Insurance Services

Why consider this job opportunity:
- Hourly wage up to $19.75, plus annual bonus opportunity
- 401(k) plan with a 2% company contribution and 6% company match
- Work-life balance with vacation, personal time, and paid holidays
- Opportunity to make a positive impact on client satisfaction
- Work remotely with access to a high-speed internet connection

What to Expect (Job Responsibilities):
- Handle inbound calls from providers and members to resolve dental insurance issues regarding eligibility, benefits, claims status, and payments
- Provide customer service for routine inquiries and assist with complex and sensitive cases as needed
- Research and analyze incoming calls using various company systems, policies, and procedures to effectively resolve customer issues
- Stay informed about company and industry changes, federal and state legislation, and internal processes
- Implement service recovery strategies to turn complaints into positive customer experiences

What is Required (Qualifications):
- Proficient verbal and written communication, decision-making, and interpersonal skills
- Proficient typing skills and ability to work in multiple computer systems concurrently
- Strong problem-solving skills with the ability to learn quickly and adapt to change
- Ability to multitask while interacting with customers and documenting calls
- Must provide a high-speed internet connection with a minimum of 50 megabits per second

How to Stand Out (Preferred Qualifications):
- Customer service experience
- Experience in related fields, including dental insurance or services
- Demonstrated professional experience in training or teaching

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