Customer Service Representative - Deliver Service That Matters.

Mid Valley Disposal; Kerman (CA); Presencial; USD 26.000 - 32.000; Jornada completa

Descripción de la vacante

Mid Valley Disposal is seeking a Customer Service Representative in Kerman, CA. This full-time clerical role involves handling a high-volume of calls and inquiries, resolving issues, and maintaining accurate customer records.

You will contribute to a positive, efficient customer experience while upholding company policies and service standards. Typical duties include assisting with billing questions, service requests, and collaborating with internal teams to ensure customer satisfaction.

Formación

• High School Diploma or GED required; Associate’s or Bachelor’s preferred.
• 1+ year of customer service in a high-volume environment.
• Strong communication, problem-solving, and multitasking skills.
• Excellent attention to detail and data entry accuracy.
• Bilingual Spanish/English preferred, but not required.
• Experience in waste management, utilities, or logistics is a plus.

Responsabilidades

• Deliver friendly, professional, and respectful service to customers and team members.
• Answer incoming calls, emails, and customer inquiries with accuracy and efficiency.
• Assist with account questions, billing inquiries, and service requests.
• Maintain and update customer records in company systems.
• Troubleshoot and resolve basic issues; escalated complex concerns as needed.
• Collaborate with internal teams to ensure customer satisfaction.
• Follow company policies, procedures, and service standards.
• Contribute to a positive, team-oriented work environment.

Conocimientos

Communication

Problem solving

Multitasking

Attention to detail

Organizational skills

Bilingual

Educación

High School Diploma/GED

Herramientas

CRM systems

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - Deliver Service That Matters.

Full Time Clerical Kerman, CA, US

4 days ago Requisition ID: 1629

Salary Range: $19.00 To $23.00 Hourly

About the Role

At Mid Valley Disposal, our Customer Service Representatives are more than just a point of contact—they’re the face and voice of our company. If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering exceptional service, this is the opportunity for you.

As a CSR, you’ll handle a high volume of calls and inquiries while providing accurate information, resolving concerns, and ensuring every customer interaction is professional, positive, and efficient.

What You’ll Do

• Deliver friendly, professional, and respectful service to customers and team members
• Answer incoming calls, emails, and customer inquiries with accuracy and efficiency
• Assist with account questions, billing inquiries, and service requests
• Maintain and update customer records in company systems
• Troubleshoot and resolve basic issues; escalated complex concerns as needed
• Collaborate with internal teams to ensure customer satisfaction
• Follow company policies, procedures, and service standards
• Contribute to a positive, team-oriented work environment

What We’re Looking For

• High School Diploma or GED required (Associate’s or Bachelor’s preferred)
• 1+ year of customer service experience in a high-volume environment
• Strong communication, problem-solving, and multitasking skills
• Excellent attention to detail and data entry accuracy
• Ability to stay organized and perform under pressure
• Bilingual (Spanish/English)preferred, but not required.
• Experience in waste management, utilities, or logistics is a plus

Why Join Us?

• Competitive pay and stable, full-time employment
• Opportunities for career growth and development
• Supportive team environment that values collaboration
• Be part of a company committed to serving the community and environment

This role involves primarily seated work with frequent use of phones and computers in a dynamic environment. Candidates should be comfortable with a fast-paced setting and consistent communication throughout the day.