Customer Service Representative/Data Tracker (Bilingual)

Centro Med Clinic; Guerra (TX); On-site; USD 34,000 - 43,000; Full time

Job summary

CentroMed in Texas is seeking a Customer Service Representative/Data Tracker to serve as the primary contact for participants in the Chronic Disease Prevention Program, welcoming patients and ensuring positive experiences while handling registration and data entry.

You will coordinate encounter data entry, manage billing and collections for the program's financial reviews and compliance activities, and support clinical teams with audits and outreach.

Qualifications

• High school diploma or equivalent is required.
• General experience in a health care setting; medical data entry experience preferred.
• Bilingual English/Spanish is preferred.

Responsibilities

• Establish and update patient accounts in the computer system.
• Enter charges for self-pay, insurance, and eligibility programs and reconcile daily.
• Determine patient eligibility for special programs.
• Assist patients and visitors, greet callers, and answer telephones.
• Use Medicaid, Medicare, CHIP, and other eligibility verification tools (TMHP, Availity).
• Schedule patient appointments per established protocols.
• Maintain 100% productivity, complete encounter entries, logs, referrals, and outreach paperwork.
• Perform intake interviews and verify homelessness status.
• Assemble medical forms and initiate encounter forms.
• Follow up on no-shows as directed.
• Maintain professional attire and demonstrate excellent attendance.
• Assist clinical teams with assessments and emergency notifications.
• Follow safety and compliance policies including OSHA and JCAHO.
• Participate in quality improvement activities.
• Help with outreach tasks and other duties as assigned.

Skills

Clerical skills

Keyboard proficiency

Basic math

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

TMHP

Availity

Job description

Company Overview

CentroMed is a 501(c)(3) non‑profit organization that provides healthcare for all populations. It is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. For over 50 years, CentroMed has dedicated itself to being a premier healthcare provider in the community, offering comprehensive care and quality customer service.

Mission

We improve lives by enhancing the well‑being of families through high‑quality, compassionate health care.

Core Values

• Respect: Treat all persons with dignity and compassion.
• Integrity: Build trust through honesty, words, and deeds.
• Excellence: Use best practices to deliver exceptional quality care.
• Affordability: Manage resources to provide affordable health care.
• Teamwork: Work together as a team in the interest of patient care.

Job Summary

The Customer Service Representative (CSR)/Data Tracker serves as the primary point of contact for participants in CentroMed’s Chronic Disease Prevention Program. The CSR welcomes patients, ensures positive experiences, handles registration and processing of patients/families, coordinates encounter data entry, and manages billing, collections, and financial reviews for the program’s UDS reporting and compliance activities.

Duties and Responsibilities

• Establish and update patient accounts in the computer system.
• Enter charges for self‑pay, insurance, and eligibility programs and reconcile at day’s end.
• Determine patient eligibility for special programs such as Methodist Healthcare Ministries.
• Assist patients and visitors, greet callers, and answer telephones.
• Use Medicaid, Medicare, CHIP, and other eligibility verification tools (TMHP, Availity).
• Schedule patient appointments per established protocols.
• Maintain 100% productivity rate, complete encounter entries, logs, referrals, and outreach paperwork.
• Perform intake interview on new patients and verify homelessness status.
• Assemble medical forms for specific patient categories and initiate encounter forms.
• Follow up on no‑shows as directed by Director or Registered Dietitian.
• Maintain professional attire in accordance with policy.
• Demonstrate excellent attendance and punctuality.
• Assist clinical teams with assessments and emergency notifications.
• Follow all safety and compliance policies including OSHA and JCAHO standards.
• Participate in quality improvement activities.
• Help with outreach activities and other duties assigned by Director or Supervisor.

Requirements

• Education: High School Diploma or equivalent.
• Experience: General experience in a health care setting; preference for medical data entry experience.
• Strong clerical skills, including keyboarding and basic math.
• Ability to conduct interviews, reconcile encounter reports, and perform audits with attention to detail.
• Bilingual English/Spanish preferred.

Physical Requirements

• Perform essential functions of the position.
• Meet attendance requirements.
• Not pose a health or safety threat to others.
• Lift up to 20 pounds unassisted.
• Deliver excellent customer service externally and internally.