Sr. Customer Service Representative (Bilingual)

Centro Med Clinic; County Line (AR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision & Life Insurance

Retirement Plans (403(b) with company match)

Paid time off/vacation

Job summary

Centro Med Clinic in County Line, Arkansas is seeking a Senior Customer Service Representative to serve as the primary contact for patients. In this role, you will handle registrations, financial reviews, and ensure a positive patient experience.

The ideal candidate will have a high school diploma, administrative experience, and be bilingual in English and Spanish. Benefits include competitive compensation, health insurance, and a family-oriented work environment.

Qualifications

• Minimum of one year of administrative experience in a health care setting.
• Strong clerical skills and basic math knowledge.
• Ability to conduct financial interviews with attention to detail.

Responsibilities

• Serve as the primary contact for patients at CentroMed clinics.
• Handle registration and processing of patients requesting health care services.
• Maintain a deep understanding of insurance and eligibility programs.

Skills

Clerical skills

Bilingual in English and Spanish

Attention to detail

Education

High School Diploma or equivalent

Medical Assistant certification (preferred)

Job description

Company Overview

CentroMed is a 501(c)(3) non‑profit organization that provides healthcare for all populations. It operates as a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Founded in 1971 by CEO and President Ernesto Gomez, PhD, CentroMed has grown from a community‑based program focused on culturally competent care to a network of high‑quality clinics offering full‑service health and dental care regardless of income limitations.

Mission

We improve lives through the well‑being of families by providing high‑quality, compassionate health care.

Core Values

• Respect – We treat all persons with dignity and compassion.
• Integrity – We build trust through honesty, word, and deed.
• Excellence – We use best practices to deliver exceptional quality care.
• Affordability – We manage resources to provide affordable health care.
• Teamwork – We work together as a team in the interest of patient care.

Job Summary

We are searching for our next SUPER STAR! As the Senior Customer Service Representative you will serve as the primary source of contact for patients at CentroMed clinics and are responsible for welcoming patients into the system and ensuring they have positive experiences. The Senior CSR handles registration and processing of all patients/families requesting health care services, conducts and records patient financial reviews, billings, collections, and provides data summaries relevant to the agency’s annual UDS report.

Duties and Responsibilities

• Look up accounts in the BCA Practice Management system using name, alias, family members, SSN, and account numbers.
• Enter charges for self‑pay, insurance co‑pays, and eligibility programs; reconcile charges and payments at the end of each day and maintain error‑free balance sheets.
• Assist patients and visitors who walk into the clinic; answer telephones, identifying self and the clinic.
• Maintain a deep understanding of insurance and eligibility programs, specifically Ryan White funding streams and Medicaid.
• Schedule patient appointments according to established protocols.
• Maintain 100% self‑pay collection rate; collect and secure all payments received at the clinic and abide by daily deposit protocols; collect prior balances.
• Perform intake interview on all new patients using a standard registration form and financial packet; calculate annual household income and review/update household financial and demographic information annually.
• Know and understand the Electronic Health Record system.
• Follow up on no‑shows as directed by the provider.
• Provide training to students, clerks, and other personnel.
• Determine patient eligibility for special programs (e.g., Part A, Part A MAI, Title V, COPC, Methodist Healthcare Ministries).
• Assist with scheduling of clerks to ensure adequate coverage for departments.
• Maintain excellent personal attire, including uniform and nametag.
• Demonstrate excellent attendance and punctuality.
• Assist clinical teams in patient assessment via observation and notify the clinician in the event of an emergency.
• Abide by policies and procedures in the Employee Safety Handbook.
• Participate in the agency’s Quality Improvement Program.
• Perform other duties as assigned by the immediate supervisor.

Qualifications

• High School Diploma or equivalent; one year of college or a Medical Assistant certification is preferred.
• Minimum of one year of administrative experience in a health care setting; bookkeeping or accounting experience is preferred.
• Strong clerical skills, including keyboarding and basic math; some computer knowledge and use of a calculator.
• Ability to conduct financial interviews with excellent attention to detail.
• Bilingual in English and Spanish.

Benefits

• Competitive compensation.
• Health, Dental, Vision & Life Insurance.
• Retirement Plans (403(b) with company match).
• Basic Life Insurance for employee, spouse, and children.
• Short‑ and Long‑Term Disability.
• Flexible Spending Account (FSA).
• Employee Assistance Program (EAP).
• Travel reimbursement.
• Critical Illness insurance, hospital indemnity, and accident insurance.
• Six paid company holidays, two floating holidays, paid time off/vacation, and career development opportunities.
• Benefits start after 30 days.
• Fun and energetic, family‑based environment.

Equal Opportunity Employment

CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other protected characteristic.