Customer Service Representative (CSR) - Sales

Agupdate; Cedar Falls (IA); On-site; USD 20,664 - 30,307; Full time

Job summary

Agupdate is seeking a Customer Service Representative for an automotive dealership. You will greet customers, assess needs, and route them to the right manager while handling inquiries via phone, email, and text. This entry-level position includes a 60–90 day ramp to a Sales Consultant role.

You will support showroom operations, assist with photos/videos, and maintain a welcoming atmosphere. Training and certification programs are part of the role as you grow with the team.

Qualifications

• Entry-level role with a 60–90 day ramp to Sales Consultant.
• Strong customer service and communication skills are essential.
• Willingness to learn dealership processes and product knowledge.

Responsibilities

• Greet customers and identify their needs to direct them to the appropriate manager.
• Set qualified sales appointments via phone, email, and text.
• Log interactions into the CRM and perform follow-ups as directed by management.
• Assist with light showroom/lot operations and maintain showroom/lot cleanliness.
• Work with sales team and participate in daily trainings and development.

Skills

Customer service

Communication

Appointment setting

Tools

CRM

Job description

Customer Service Representative (CSR) – Automotive Dealership

Position Type: Full-Time w/ Competitive hourly wage to start.
Pathway: Entry-level → Sales Consultant (60–90 day ramp)

Position Summary

The Customer Service Representative (CSR) is the first point of contact for customers visiting the dealership. This role focuses on greeting guests, gathering customer needs, maintaining dealership standards, and turning customers over to a sales manager. CSRs will also assist with appointment setting via phone, email, and text. Over a 60–90 day period, the CSR will be trained and developed to move into a full Sales Consultant role.

Key Responsibilities

Customer Interaction & Showroom Support

Greet all customers promptly and professionally. Identify customer needs and guide them to the appropriate manager or salesperson. Maintain a positive and friendly atmosphere on the showroom floor. Assist customers with basic product questions until turnover.

Appointment Setting & Communication

Respond to inbound calls, emails, and texts in a professional manner. Follow scripts and templates to set qualified sales appointments. Log all customer interactions into the CRM. Perform follow-up communication as directed by management.

Dealership Operations

Assist with light lot work (moving vehicles, organizing inventory, staging vehicles for display). Help maintain cleanliness and organization of the showroom and lot. Support marketing efforts such as taking photos/videos of vehicles as needed. Become OEM Certified within 90 days and maintain certification while employed.

Team Collaboration

Work closely with sales consultants and managers to ensure a smooth customer experience. Learn dealership processes, sales systems, and product knowledge. Participate in daily training and development sessions.