Customer Service Representative (CSR) - Remote in Arizona

PerunHR; Phoenix (AZ); Remote; USD 30,000 - 40,000; Full time

Job summary

A customer service provider is seeking a Customer Service Representative to work remotely in Arizona. The candidate will be responsible for answering calls from policyholders and assisting with claims. Requirements include a high school diploma and strong communication skills. This role involves customer interactions, using a locator system, and supporting new associates during training. A pleasant voice and the ability to manage calls professionally are essential. This position is ideal for those interested in customer service.

Qualifications

• Must be 16+ years of age.
• Prior experience in a call center/contact center/customer service preferred.
• Strong communication skills, comfortable speaking with a pleasant voice.

Responsibilities

• Quickly and professionally answer incoming phone calls.
• Gather all necessary information for the claim.
• Use our locator system to find an auto glass provider.
• Assist the CSR team by answering hold calls.
• Help new associates with orientation and training.

Skills

Strong communication skills

Ability to operate a computer

Education

High school diploma or equivalent

Job description

Customer Service Representative (CSR) - Remote in Arizona

What You’ll Do

• Quickly and professionally answer incoming phone calls from policyholders, insurance agents and/or auto glass shops — listening to each customer's needs and concerns.
• Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.
• Use our production/shop locator system to find an auto glass provider to quickly and conveniently service customer's vehicles — qualifying the damage for a repair or selecting the appropriate glass part for replacement.
• Proactively assist the CSR team by answering hold calls as needed.
• Help new associates get up and running with orientation and training, as needed.
• All other duties as assigned.

What You’ll Need

• Age: Must be 16+ years of age.
• High school diploma or equivalent (or actively enrolled).
• Prior experience in a call center/contact center/customer service preferred.
• Ability to operate a computer and telephone systems while seated for extended periods of time.
• Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.