Customer Service Representative (CSR II)

Trulite Glass & Aluminum Solutions; Columbus (OH); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Day-one benefits

Weekly pay

Monthly incentive program

Quarterly safety bonuses

Job summary

Trulite Glass & Aluminum Solutions is seeking a Customer Service Representative (CSR II) in Columbus, OH. This role handles customer inquiries by phone, fax, or email, verifies orders, and ensures accurate data entry and timely responses.

Weekly pay and an incentive program reward performance, with benefits starting on day one. The CSR II collaborates with production, scheduling, and sales teams to meet customer expectations, respond to questions, and support process improvements.

Qualifications

• 2–5 years of customer service experience in architectural glass/aluminum/manufacturing/construction.
• High School Diploma or equivalent.
• Must be able to multi-task and stay organized.
• Excellent written and verbal communication and interpersonal skills.
• Proficient with Microsoft Office 365.

Responsibilities

• Answer calls within defined KPIs.
• Verify orders from customers using internal workflow systems.
• Process new orders and changes, communicating to departments.
• Proofread orders before final confirmation.
• Coordinate with scheduling/production to meet customer expectations.
• Handle or escalate complaints for investigation.
• Follow up with respondents within 2 hours.
• Prepare price quotations from the price book.
• Collaborate with sales and other branches to resolve issues.
• Answer technical questions about products/services.
• Attend regular customer service/branch meetings.
• Support continuous improvement and training.
• Perform back-up duties as assigned by management.
• Train team members on processes and products.
• Handle complex projects and daily back orders.
• Ensure correct warranties are distributed.
• Adhere to AR processes and COD/CIA payments as needed.
• Maintain relationships with internal and external customers.

Skills

Customer service exp

2–5 years exp

Glass/aluminum exp

Multi-tasking

Communication skills

Attention to detail

Math skills

Background check

Full-time schedule

Office equipment

Attendance/safety

Education

High School Diploma or equivalent

Tools

MS Office 365

Job description

This role is not open for submissions from outside staffing agencies.

Customer Service Representative (CSR II)

Architectural glass and aluminum, manufacturing, or construction industry experience

What Brought You Here:

• Total compensation pay range:$20-$22/hr.depending on experience
  
  
  
  • Weekly pay
  
  
  • Earn additional pay based on individual and team performance with our Monthly Production Incentive Compensation Program!
  
  
  • Quarterly safety bonus opportunities
  
  
  
  
• Shift Days and Hours: 1 st (M-F, 8:00am – 5:00pm)
• Benefits startingDAY ONE!

Who You Are:

A Customer Service Representative supports the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This role ensures that an excellent standard of service and a high level of customer satisfaction are maintained.

What You Will Be Doing:

• Answer customer service calls within defined Key Performance Indicators.
• Receives, prepares, and verifies the accuracy of orders from customers utilizing the company’s internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions.
• Prepares price quotations on items contained in the price book creates quotations as required.
• Works with the sales, organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer’s technical questions regarding products and services.
• Attends regular customer service / branch meetings.
• Support and participate in the organization’s continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group members as assigned by management.
• Training team members on processes, products and service value.
• Handle complex customer projects and issues.
• Manages daily customer back orders.
• Ensure correct warranties are distributed as requested.
• Adhering to AR processes to meet internal and customer requirements.
• Backup for processing of COD/CIA payments.
• Maintains appropriate working relationships with internal and externalcustomers.

Skills You Bring:

• Proven working experience in customer service within the architectural glass and aluminum, manufacturing, or construction industries.
• 2-5 years of customer service or relevant experience and High School Diploma or equivalent required.
• Related glass and aluminum work experience preferred.
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office 365 suite.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Must pass criminal background check.
• Ability to work full-time, and according to Branch Office needs, Monday through Friday 8AM – 5PM, overtime may be required.
• This position routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, etc.
• Regular and predictable attendance, safe performance of tasks, and adherence to all safety policies and procedures are essential functions of the job.

Why Trulite:

Truliteoffers the most comprehensive benefit coverage in the industry. We give our employeesimmediate access to health, dental, vision and life insurance benefits, as well as provideshort/long-term disability coverageto protect you financially if you should incur a non-occupational illness or accident.

We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program.

Stay with us for a year and your401k employer match is 100% vestedand immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to theirHealth Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

Trulitebears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.