Customer Service Representative (CSR)

Jacam Chemicals 2013, LLC; Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Jacam Chemicals 2013, LLC is seeking an organized administrative assistant to operate a multi-line phone system, relay messages, and support daily tasks in a Northern Kentucky office.

You will arrange travel for internal staff, answer inquiries from the public and visitors, and provide information on activities and the locations of departments and employees. Strong MS Office skills and reliable typing are essential.

Qualifications

• High School Graduate or GED with 1-2 years of experience.
• Typing 35 wpm with 1/100 keystrokes error rate; goal 80 wpm and 1/500 errors per keystroke.
• Highly organized and able to follow a systematic method of performing a task.
• Dependable, trustworthy, credible in the workplace and able to build relationships with customers and co-workers.
• Proficient in MS Office; strong communication skills; valid driver’s license.

Responsibilities

• Operate a multi-line phone system promptly with proper etiquette.
• Take and deliver accurate telephone messages and provide information to callers.
• Prepare travel arrangements for internal employees.
• Answer inquiries from the general public, customers, visitors, and other parties and provide information about activities and locations of departments and employees.

Skills

MS Office

Customer service

Typing 35 wpm

Organized

Communication

Education

GED

Tools

Copier

Fax machine

Postage scale

Meter

Job description

POSITION SUMMARY

Operate a multi-line phone system promptly, using proper telephone etiquette. Take and deliver accurate telephone messages. Perform a variety of daily tasks anderrands. Responsible for making travel arrangements for internal employees.Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

WORK ENVIRONMENT

A controlled atmosphere set within an office environment.

JOB FUNCTIONS

• Comply with all Federal, State and Local laws.
• Have the ability to fluently read, write, and speak in English.
• Adhere to guidelines, policies and procedures as described in the Jacam handbook.
• Adhere to Jacam’s Drug and Alcohol policy and agrees to submit to random drug testing as a condition of employment.
• Cooperate with fellow employees towards completing a common goal.
• With instruction and materials, create presentations and manuals as required.
• Answer phones per procedure. Promptly and with proper telephone etiquette.
• Use all equipment associated with position. Copier, postage scale & meter, fax machine and general office equipment.
• Be precise, detail-oriented, and organized while processing multiple activities

QUALIFICATIONS

• High School Graduate or General Education Degree (GED) and one or two years’ experience.
• Initially type at 35 wpm with an error of 1/100 keystrokes. Goal to be 80 wpm and 1/500 errors per keystrokes.
• Be highly organized and able to follow a systematic method of performing a task.
• Be dependable, trustworthy, truthful and credible in the workplace.
• Build communal relationships with customers and co-workers.
• Exhibit a cheerful demeanor toward others.

SKILLS & ABILITIES

• Computer Skills: A background in MS Office applications is required.
• Customer Service Skills: Meets internal and external commitments and responds promptly to employee and/or manager needs.
• Other Requirements: Valid driver’s license

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.