Customer Service Representative - Cornelius Veterinary Clinic

Amerivet; Cornelius, Northern (OR, KY); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Bonuses

401(k) matching

Student loan help

Health, dental, vision insurance

Mental health resources

Paid time off

Holidays

Career development

Job summary

Cornelius Veterinary Clinic in Cornelius, OR, part of AmeriVet, is seeking a Part-Time Client Service Representative. You will be the first and last point of contact, manage appointments, answer calls, and ensure smooth communication between clients and the medical team.

Ideal candidates have prior client service experience, excellent communication, strong organizational skills, and basic tech proficiency. Saturday flexibility is required in this fast-paced, friendly, small-animal practice.

Qualifications

• Prior client service experience, preferably in veterinary or healthcare settings.
• Excellent communication and strong organizational abilities.
• Basic proficiency with technology and scheduling software.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments and manage client information in the practice system.
• Assist with billing, payments, and insurance-related tasks as needed.
• Provide a welcoming, supportive environment for clients and pets.

Skills

Client service

Communication skills

Technology proficiency

Organization

Education

High School Diploma or equivalent

Tools

Scheduling software

Job description

## Customer Service Representative - Cornelius Veterinary ClinicApply: Cornelius, OR: Part time: Posted Yesterday: JR109338Located in Cornelius, Oregon, **Cornelius Veterinary Clinic** is a well-established small-animal practice that has proudly served the community since 1975. The clinic provides comprehensive care for dogs and cats, with occasional care for rabbits, ferrets, and other small mammals. Services include wellness and preventive medicine, dentistry, diagnostics and imaging, surgery, advanced surgery, and pharmacy support. With a focus on compassionate, high-quality medicine and individualized patient care, the team is committed to supporting pets and their families throughout every stage of life. We are currently seeking at **Part-Time Client Service Representative** to join our team. The ideal candidate will have prior client service experience, excellent communication and organization skills, and have basic proficiency with technology. Flexible availability to include Saturdays is required. **Job Summary:**As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.**Key Responsibilities:****Client Communication & Scheduling:**· Answer calls and emails promptly with professional, friendly service· Schedule appointments based on client needs and veterinarian availability,including forward booking· Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track· Make outbound calls to re-engage lapsed clients and encourage them toschedule appointments**Client Relations & Service:**· Greet clients warmly and ensure a positive experience throughout theirvisit· Use active listening to gather important medical information and triageinquiries, directing more complex questions to the medical team· Demonstrate empathy in all interactions, especially when dealing withupset or emotional clients, while maintaining a calm and professionaldemeanor· Promote current promotions and campaigns, keeping clients informedabout special offers, services, and initiatives**Managing Patient Information & Technology:**· Update client and patient records in our practice management system withaccuracy and efficiency· Process billing transactions, including credit card payments, digitalpayments, financing options, and insurance claims· Maintain organized records of client communications and appointmentsto streamline operations**Support the Medical Team & Practice Operations**· Provide clients with accurate post-visit instructions, including medicationschedules and follow-up care· Help maintain a clean, organized reception area and assist with dailypractice operations as needed· Inform clients about the services offered, preventive care options, and howthey can conveniently book appointments online or shop for pet productsthrough our online store**Qualifications:**· High school diploma or equivalent work experience required· Excellent communication skills and a strong desire to providecompassionate, client-focused service· Prior customer service experience, preferably in a veterinary or healthcaresetting· Basic proficiency with technology, including scheduling software andonline communication platforms· Strong organizational skills and the ability to handle multiple tasksefficiently, even during busy periods.**Working Conditions:**· Must be able to work in a fast-paced, dynamic environment.· Occasional lifting up to 40 pounds independently and physical tasks maybe requiredAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.