CUSTOMER SERVICE REPRESENTATIVE — COMMERCIAL INSURANCE

Autorisk; Denver (CO); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Flexible schedule

Job summary

Autorisk, located in Denver, is seeking a Customer Service Representative for commercial insurance. The role involves assisting in account production and retention, managing renewals, and maintaining thorough customer interactions to minimize errors.

Applicants should have at least 2 years of experience in Property & Casualty insurance and a knowledge or interest in AI. This full-time position offers a flexible schedule and focuses on client support and policy handling.

Qualifications

• At least 2 years of experience working in P&C insurance.
• Knowledge of or interest in AI as AutoRisk is implementing AI in operations.

Responsibilities

• Assist in production and retention of accounts.
• Review renewals and prepare applications.
• Maintain customer interactions to minimize errors.
• Assist clients in claims reporting.
• Negotiate pricing, policy conditions, and terms.

Skills

Experience in Property & Casualty Insurance

Knowledge or interest in AI

Job description

CUSTOMER SERVICE REPRESENTATIVE — COMMERCIAL INSURANCE

POSITION SUMMARY

Assists in the production of new accounts and the retention of existing accounts in an AI-driven Agency. Provides prompt, efficient, high-quality service to designated accounts in support of Producer activities.

ESSENTIAL JOB FUNCTIONS

1. Responsible for working assigned accounts sixty days prior to renewal and for delivering renewals and works on binders for designated accounts as needed — within three days of receipt.
2. Review renewals to determine if non-standard policies can be rewritten in a standard program. Prepares rewrite applications for business through companies no longer represented at least 45 days prior to renewal. Submit all required renewal underwriting information.
3. Maintain timely and thorough customer and carrier interactions to minimize the potential for errors & omissions claims and customer service issues.
4. After reviewing updated client exposure information, obtain any additional needed or required renewal information from the insured and complete applications for designated renewal business sixty days before renewal date. Assists producer in the above process as needed.
5. Receive and review all termination and cancellation notices or requests to determine appropriate action within 48 hours of receipt.
6. If requested, assist clients in the claims reporting process.
7. Document all material conversations with insureds and/or carriers per the operations manual.
8. Maintains working knowledge of all insurance products, services offered by the agency.
9. Offers to convert policies to EFT at renewal.
10. Participates in the discussion and review of the current market situation of specific accounts.
11. Performs underwriting functions whenever necessary to ensure classification and rating basis for new business and renewal policies are complete and accurate.
12. Negotiates pricing, policy conditions, and terms with insurance markets. Reviews all quotations and provides recommendations as to the best option for price and coverage. Documents all conversations with insureds and carriers regarding the above.
13. Provides client support for the Premium Audit Process, assisting in completing audit forms as needed and providing summaries to insureds to aid in their understanding of audit debit or credit premiums.

REQUIREMENTS

Applicants MUST have at least 2 years of experience working in P&C insurance.

Applicants MUST have knowledge of or an interest in AI as AutoRisk is actively implementing AI into our day-to-day operations.

COMPENSATION & SCHEDULE

Job Type: Full-time

Salary: $25–$30 per hour to start; $28–$35 per hour after 60 days

Benefits

• Flexible schedule

Schedule

• Day shift
• Monday to Friday

Ability to commute/relocate

• Denver, CO 80210: Reliably commute or planning to relocate before starting work (Required)

Experience

• Property & Casualty Insurance: 2 years (Required)

License/Certification

• Property & Casualty License (Preferred)

CLOSING

This job description is not intended as a contract and is subject to unilateral change and revision by management with or without notice at any time. Any written contractual agreements will supersede this job description.