Account Analyst - Benefits

Lockton; Birmingham (AL); On-site; USD 42,000 - 52,000; Full time

Job summary

Lockton in Birmingham is seeking a Client Services Associate to support underwriting, policy administration and client communications. You will respond to routine inquiries, prepare written correspondence, and maintain documentation of communications, issues, and resolutions.

The role requires a Bachelor's degree in Business Administration or related field, up to three years of client services experience, and strong Microsoft Office skills.

Qualifications

• Bachelor's degree in business administration or related field or equivalent experience.
• Up to three years of client services experience.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Strong verbal and interpersonal communication skills.
• Understanding of industry trends and governmental regulations.
• Ability to attend company, department and team meetings, including industry trainings.
• Ability to comply with all company policies and protect confidentiality of client and company information.
• Ability to organize work and manage time to meet deadlines.
• Willingness to travel by automobile and aircraft.
• Ability to use office equipment and work on a computer for prolonged periods.
• Ability to work outside of normal business hours as needed.
• Legally able to work in the United States.

Responsibilities

• Receives and responds to routine client inquiries, maintains documentation of communications, issues, and resolutions.
• Prepares written correspondence and makes calls to underwriters as requested by senior staff.
• Reviews and processes policies and endorsements for accuracy of coverage and forms.
• Evaluates proposal policies and notifies senior staff of missing items or concerns.
• Assists in the renewal process by requesting enrollment and reports.
• Helps produce employee communications as requested by senior staff.
• Assists with financial reporting for renewals by gathering client details.
• Executes requested changes on policies and extends expiring binders as needed.
• Responds to Renewal Assistance Program requirements and updates the report when tasks are completed.
• Maintains carrier product information and data integrity in the system.
• Maintains client records and compiles numbers for experience modification worksheets.
• Issues and processes client invoicing and researches billing errors.
• Gains understanding of insurance brokerage and account servicing processes.
• Researches industry trends and governmental regulations.

Skills

Microsoft Office Suite

Verbal communication

Interpersonal skills

Time management

Confidentiality

Adaptability

Education

Bachelor's Degree in Business Administration or related field

Job description

Description:

• Receives and responds to routine Client's inquiries, maintains documentation of communications, existing issues, and issue resolutions, referring complex inquiries to more senior staff
• Prepares written correspondence and makes telephone calls to underwriters as requested by senior staff
• Reviews and processes policies and endorsements for accuracy of coverage, policy, content, and form completion
• Evaluates proposal policies with criteria outlined in check list and notifies more senior staff of any missing items or area of concern
• Assists in the renewal process by requesting and gathering enrollment, volume, benefit summary reports
• Helps produces employee communications such as newsletter, bulletins, overhead presentations as requested by senior staff
• Assists with financial reporting for renewals by gathering and compiling Client details
• Executes any requested changes on policies
• Periodically assists in loss-run requests
• Extends expiring binders as requested by senior staff
• Responds to and fulfills the requirements generated by the Renewal Assistance Program report and then updates the report when a task is completed
• Assistants in the upkeep of carrier product information
• Enter data into data management system and audit for accuracy, completeness, and conformity to established procedures
• Maintains and keeps records of Clients
• Compiles preliminary numbers for promulgating experience modification, and orders worksheets
• Issues and processes Client invoicing
• Assist is the research of invoice and billing errors
• Acquires an understanding of insurance brokerage business and account servicing processes
• Researches industry trends and governmental regulations
• Performs other responsibilities and duties as needed

Qualifications:

• Bachelor's Degree in Business Administration or related field and/or years of experience equivalent
• Up to three years of Client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as neededAbility to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States

AI Proficiency Required: Intermediate: candidates should be able to:

• Effectively use generative AI tools for research, analysis, communication, and workflow optimization.
• Validate AI-generated outputs for accuracy and appropriateness.
• Apply sound judgment regarding data privacy, security, and regulatory requirements.
• Identify opportunities to improve team effectiveness through responsible use of AI.