Personal Lines Client Advisor I

Houchens Insurance Group; Lexington (VA); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Houchens Insurance Group is seeking a Full-time Insurance Service Professional to analyze and respond to policyholder inquiries via mail, phone, or in person. The role emphasizes client communication, policy reviews, and processing endorsements and invoicing.

In this position you will support clients through submissions and marketing activities, maintain relationships with insureds, and work with producers to resolve complex policy issues while aligning with E&O standards.

Qualifications

• Three years or more of related insurance experience and/or training.
• Prefer experience handling personal line accounts.
• Equivalent combination of education and experience accepted.

Responsabilités

• Analyze and respond to policyholder inquiries via mail, phone or in person.
• Prepare submissions and marketing information for clients.
• Maintain client communications and relationships with insureds.
• Review and process policy changes, endorsements and invoicing.
• Refresh renewal summaries and prepare coverage analyses for clients.
• Coordinate with producers and service teams to resolve issues.

Connaissances

Customer service

Communication

Insurance knowledge

Formation

Three years of related insurance experience

Outils

Database software

Spreadsheet software

Word processing software

Internet software

Description du poste

Summary

Analyzes and answers requests by mail, telephone, or in person from policyholders, internal production or marketing personnel for information concerning insurance policies by performing the following duties.

Job Type

Full-time

Description

Summary

Analyzes and answers requests by mail, telephone, or in person from policyholders, internal production or marketing personnel for information concerning insurance policies by performing the following duties.

50% Client/Policy Services

Provides daily service to and builds relationships with clients by managing phone calls and emails in a timely manner and attending meetings.

• Preparing submissions and marketing business.
• Maintaining direct communication and building relationships with insureds.
• Reviewing and invoicing policies and requesting changes.
• Referring to group, life and commercial leads to appropriate personnel.
• Preparing proposals and complete coverage analyses to serve the client.
• Maintaining accurate and updated expiration list.
• Processing invoices and credits on agency bill policies.
• Tracking direct bill transactions by company.
• Reviewing policy coverage and endorsements on all new and renewal business, including rating.
• Handling all account service issues in accordance with the E&O standards.
• Daily maintenance and processing of carrier downloads.
• Building relationships with insurance carriers.
• Maintaining compliance with all Personal Lines service standards and procedures including daily service.
• Developing Producer and Service Leader confidence in job knowledge, judgment calls, and awareness of current industry trends and developments.
• Handling complex policy issues and finding resolution with minimal Producer/Service Leader involvement.

30% Renewal Marketing

Remarkets current client policies and prepares formal renewal presentation.

• Managing renewal timeline and renewal process.
• Generating summaries and proposals of coverage and reviews with Producer.
• Working with clients for the purpose of gathering marketing data.
• Seeking opportunities for potential upselling of accounts including completing exposure analysis.
• Negotiating client renewals with carriers based on competitive information.
• Reviewing, analyzing, and comparing quotes vs. current coverage.
• Issuing binder, invoices, certificates, and endorsements requests as needed.
• Completing binding instructions.

10% Teamwork

Works together with team and with other departments, such as Marketing and Claims; including conferencing with Producer to discuss the execution of strategies. Assists in training of new service team members. Volunteers to back up and/or assist others as needed. Manages PTO to work with departmental needs. Special projects as requested by Manager.

10% Determination

Displays commitment and initiative to meet department and agency education goals as set forth in the organization's education program.

Requirements

Computer Skills

To perform this job successfully, an individual should have knowledge of Database Software; Spreadsheet Software; Word Processing Software and Internet software.

Education And/or Experience

At least three or more years related insurance experience and/or training, preferably handling personal line accounts; or equivalent combination of education and experience.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.