Customer Service Representative - Collections

AmeriServ Bank; Johnstown (Cambria County); On-site; USD 32,000 - 45,000; Full time

Job summary

AmeriServ Bank is seeking a Customer Service Representative - Collections in Johnstown, PA to support loan processing and customer inquiries on-site. You will handle paperwork, document management, and assist customers with disclosures and statements.

Responsibilities include answering calls, directing customers, processing loan-related documents, and maintaining confidential records. The role requires High School/GED or better and offers a stable full-time schedule.

Qualifications

• High School/GED or better.
• Experience with customer service and clerical tasks is preferred.

Responsibilities

• Process paperwork related to departmental activities and maintain confidential files.
• Operate a word processing system to produce letters, reports, forms, and other documents.
• Perform clerical duties such as typing, filing, and recording; answer phones and respond to inquiries.
• Prepare and execute documents such as notes, disclosures, rescissions and checklists.
• Issue the proceeds checks.
• Handle processing and administration of existing loans (consumer, commercial, mortgage).
• Perform other related duties as assigned.

Skills

Customer service

Phone etiquette

Data entry

Education

High School/GED

Tools

Microsoft Word

Job description

Customer Service Representative - Collections

Job Category: Administrative Support Workers

Requisition Number: CUSTO001568

• Posted : September 9, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Johnstown, PA 159070520, USA

Description

JOB TITLE Customer Service Rep. Trainee

DEPARTMENT Various ( 0 thru 12 months)

DUTIES: Process paperwork related to departmental activities and establish and maintain files and records, including those of a confidential nature.

Operate a computerized word processing system to produce, letters, reports, forms, and other printed documents.

Perform various clerical duties, such as typing, filing and recording. Answer telephone responding to general inquires; direct customers to the appropriate area.

Prepare and execute documents such as, notes, disclosures, rescissions and checklists.

Issue the proceeds checks.

Perform a variety of duties related to the processing and administration of existing loans in the following areas; consumer lending, commercial lending, and mortgage lending.

Perform all other related duties as assigned.

Qualifications

Education

Required

High School/GED or better.

Equal Opportunity Employer
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