Customer Service Representative Cockeysville MD

Abacus Corporation; Cockeysville (MD); Remote; Full time

Job summary

An established industry player is seeking dedicated customer service representatives to join their team. This role offers a unique opportunity to engage with customers, assist them with inquiries, and resolve complaints, all while working in a supportive environment. With initial in-person training followed by a fully remote work setup, this position is perfect for those looking to balance flexibility with a rewarding customer service experience. If you thrive in a fast-paced environment and enjoy helping others, this could be the ideal opportunity for you.

Qualifications

• Experience in customer service and handling inquiries.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer calls and respond to customer inquiries via email.
• Manage customer complaints and provide product information.

Skills

Customer Service Skills

Communication Skills

Basic Math Skills

Ability to Follow Instructions

Tools

Microsoft Office

Job description

Join the Abacus team and work for one of our top clients based out of the Cockeysville, Maryland area.

4-6 weeks of paid in person training - then fully REMOTE! Equipment provided.

Job Duties:

• Answer calls and respond to emails.
• Handle customer inquiries both over the phone and by email.
• Research required information using available resources.
• Manage and resolved customer complaints.
• Provide customers with product/service information.
• Enter new customer information into the system.
• Route calls to the appropriate resource.
• Respond to incoming calls from students and parents regarding financial aid options, application procedures, eligibility criteria, deadlines, and other related inquiries.

Qualifications:

• Experience with Microsoft Office.
• Must be able to work in a fast-paced environment.
• Must be able to follow both written and verbal instructions
• Must have basic math skills (word problems, percentages, multiplying fractions)

$15.50 during training

$16.00 once fully remote