Clinical Customer Service Rep-Cardiovascular Surgical ICU

Johns Hopkins Hospital; Baltimore (MD); On-site; Full time

Job summary

Join a leading healthcare provider as a Clinical Customer Service Representative. In this full-time position, you'll support the Cardiovascular Surgical ICU, acting as the main contact for patients and families, ensuring excellent service and efficient operations. Your previous experience in healthcare and strong interpersonal skills will contribute to the success of our team.

Benefits

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your dependents

Annual bonus for self-care

Employee Referral Program Bonus

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months in healthcare or office setting desired.
• Substantial interpersonal skills needed to interact with patients and staff.

Responsibilities

• Act as central point of contact on the care unit for patients and families.
• Assist nursing and administrative staff to meet the needs of the unit.
• Maintain the highest level of customer service.

Skills

Customer Service Skills

Interpersonal Skills

Proficiency with Microsoft Word

Education

High School Diploma or equivalent

Tools

Microsoft Word

Presentation Software

Spreadsheet Software

Job description

Clinical Customer Service Rep-Cardiovascular Surgical ICU

Join to apply for the Clinical Customer Service Rep-Cardiovascular Surgical ICU role at Johns Hopkins Hospital

Clinical Customer Service Rep-Cardiovascular Surgical ICU

1 day ago Be among the first 25 applicants

Join to apply for the Clinical Customer Service Rep-Cardiovascular Surgical ICU role at Johns Hopkins Hospital

Requisition #:652538 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Day Shift Employment Type:Full Time

You Belong Here.

Clinical Customer Service Associate

Full Time – Day shift – 40 hours

“The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures.”

What Awaits You

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid with our Employee Referral Program Bonus!
  
  

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.
  
  

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
  
  

Salary Range: Minimum $17.28/hour - Maximum $20.06/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Apply

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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