Customer Service Representative Charlotte, NC

Grupo Cosentino; Charlotte, Northern (NC, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid time off

Job summary

Cosentino is seeking a Customer Service Representative in Charlotte, NC to act as a liaison between customers and the company. The role includes handling inquiries about pricing, inventory, delivery schedules, and invoicing, while supporting the sales team and showroom operations.

Requirements include 3+ years in customer service, 2+ years with invoicing/order entry, and High School Diploma/GED. The position offers comprehensive benefits and a dynamic, multinational environment.

Qualifications

• 3+ years of experience in Customer Service.
• 2+ years of invoicing and order entry experience.
• Customer Service experience in construction, manufacturing, distribution or related industry.

Responsibilities

• Develop and maintain customer relationships by handling operative responsibilities.
• Process, monitor, and follow up on customer purchase orders.
• Provide material delivery information and update order status with customers and sales team.
• Inform customers about lead times, product availability and pricing.
• Create invoices and perform returns and corrections.
• Schedule showroom visits and material views.
• Assist with stock checks and logistics to support sales targets.
• Provide customer support via phone, in person, and email.
• Perform SAP analyses as requested by management.
• Manage showroom and logging of daily visitors/events.
• Support sales by preparing sample shipments and highlighting stock issues.
• Other duties as assigned by management.

Skills

Customer service

Multi-tasking

Interpersonal skills

Education

High School Diploma/GED

Tools

SAP

ERP / Order system

Outlook

Excel

Word

Job description

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Customer Service Representative Charlotte, NC

Charlotte, US

What are we looking for

At Cosentino (www.cosentino.com) we are looking for a Customer Service Representative located in Charlotte, NC, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

We expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.

As a Customer Services Representative, you will be handling different responsibilities:

• Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
• Processing, monitoring, and following up on customer purchasing orders.
• Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.
• Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
• Creation of invoices and corrections, if necessary, as well as returns of material.
• Scheduling visits to the showroom, leading material views & reservation of specific material.
• Solving customer issues from order to delivery and maintaining customer account receivables.
• Providing customer support over the phone, face-to-face, and via email.
• Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force.
• Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
• Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
• Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
• Other tasks upon request of the manager.

Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.

What you need to succeed

EXPERIENCE
Required:

• 3+ years of experience in Customer Service.
• 2+ years of experience with invoicing and order entry.
• Customer Service experience in construction, manufacturing, distribution or related industry experience

EDUCATION
Required:

• High School Diploma/GED

KNOWLEDGE
Required:

• Computer literacy to a relatively high standard: Outlook, Excel, Word.
• Use of SAP, ERP or order system

SKILLS
Required:

• Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
• Ability to multi-task and work in an extremely fast-paced environment.
• Exceptional customer-facing and interpersonal skills, both written and verbal.

What we do offer

At Cosentino, you will join a company:

• With an international mindset and presence in 80+ countries
• With an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
• In which you will be able to grow your career and develop your leadership skills

The hourly range for this position is between $20- $23 per hour.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is also eligible Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company's plan.

The Company offers the following benefits for this position, subject to applicable eligibility requirements, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability and Basic Life and Supplemental Insurance. You will also be eligible to enroll in our 401(k) Retirement Plan, starting the first of the month.

Paid time off:

Vacation time will be accrued monthly and will be subject to change per the Company's policy updates. 5 days of sick time. Full-time employees will receive 2 floating holidays to use each year. If hired after July 1, employees receive 1 floating holiday to use for that calendar year.
The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.
Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.