Customer Service Representative (Call Center)

The Michelle Martin Group; Norfolk (VA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Training and ongoing support

Medical, Dental & Vision Insurance

Paid Time Off

Direct Deposit

Competitive Pay

Long-Term Stability

Job summary

The Michelle Martin Group in Norfolk, VA is seeking a Customer Service Agent to be the first point of contact for Paratransit customers. You will handle inbound calls, schedule rides, and maintain customer information with accuracy and courtesy.

This full-time, onsite role requires weekend availability and strong verbal communication, problem-solving, and computer skills. Training will be provided, and the employer emphasizes growth, stability, and inclusive, Equal Opportunity employment.

Qualifications

• 1-year related experience preferably within a call center environment.
• Associates degree or some college may be preferred.
• Excellent verbal communication and empathy when assisting customers.

Responsibilities

• Answer inbound calls and provide excellent customer service to Paratransit customers.
• Communicate well via phone to ensure efficient scheduling and provide updates on rides.
• Maintain customer information within company software (call center software).

Skills

Telephone etiquette

Active listening

Problem-solving

Proficient computer skills

Multitasking

Education

Associates degree or some college

Job description

Join us as a Customer Service Agent,first point of contact for customers!

As a Customer Service Agent, you'llbe the primary point of contact, delivering top-notch service for Paratransit customers. Your helpful communication skills and ability to problem solve quickly and efficiently will assist in providing a positive experience for callers.

Location: Norfolk, VA

Type: Full time, 100% Onsite (5 days a week) 40 hours a week

**MUST have availability to work at least ONE weekend day**

About The Michelle Martin Group (MMG):

The Michelle Martin Group (MMG) is a leading staffing and recruitment solutions provider, dedicated to connecting talented individuals with rewarding opportunities across various industries. With a commitment to excellence, integrity, and inclusivity, we strive to make a positive and intentional connections with both our candidates and clients. Join us in our mission to build healthier and stronger communities through meaningful employment opportunities.

Job Responsibilities:

• Answer inbound calls and provide excellent customer service to Paratransit customers. (NO cold calling!)
• Communicate well via phone to ensure efficient scheduling and provide updates on rides, manifest.
• Maintain customer information within company software (call center software)

This is for you if you have:

• Strong telephone etiquette and a drive for success
• Customer focused and motivated demeanor
• Calm and professional demeanor
• Proficient computer skills
• Exceptional verbal communication and active listening skills
• Ability to multitask and thrive in an ever-changing environment
• Quick problem-solving skills and a growth and solutions-oriented mindset to solve evolving work issues

Additional Qualifications (a plus!):

• 1-year related experience preferably within a call center environment
• A genuine passion for helping others who may have disabilities and creating positive experiences over the phone
• Associates degree or some college
  

Benefits:

• Training and ongoing support
• Medical, Dental & Vision Insurance
• Paid Time Off
• Direct Deposit
• Competitive Pay
• Long-Term Stability

If you're driven and looking for a place to grow long term, come join us!

The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.