Customer Service Representative

Mohawk Industries, Inc.; New Jersey; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Company Match on 401(k)

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal‑Tile, the leading tile and natural stone manufacturer in the U.S., seeks a Customer Service Representative to support showroom visitors and walk‑in customers. You will handle inquiries, provide product samples, and complete sales transactions in a fast‑paced environment.

You’ll build relationships, follow up on quotes, and maintain accurate records while coordinating with Sales to meet customer needs. This on‑site role emphasizes strong communication and problem‑solving in a team setting.

Qualifications

• High School Diploma or GED equivalency required.
• 1+ years of customer service experience.
• Focus on customer account management is preferred.
• Excellent oral and written communication skills with ability to interact with all levels.
• Ability to interpret and follow oral/written instructions, policies, and processing standards.
• Strong organizational and problem‑solving skills.
• Goal‑oriented with focus on delivering excellent customer service.
• Strong interpersonal relationship‑building skills.
• Proficient with PCs and navigating a multi‑window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Detail-oriented with ability to multitask, manage priorities, and manage time effectively.

Responsibilities

• Provide exceptional customer service through phone, email, and in‑person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Time management

Interpersonal skills

Detail oriented

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

PC proficiency

Job description

Customer Service Representative

Date: Jul 16, 2026

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal‑Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk‑in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective

To engage with customers through multiple interaction types, including phone, email, and in‑person. Showroom duties include guiding customers through the showroom and assisting with product selection. Efficient coordination between the Company and its customers with a high level of service and support, ensuring customer satisfaction.

Primary Function and Scope

• Provide exceptional customer service through phone, email, and in‑person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Experience and Knowledge Required

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Focus on customer account management is preferred.
• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem‑solving skills required.
• Goal‑oriented with a focus on delivering excellent customer service.
• Ability to demonstrate strong interpersonal relationship‑building skills.
• Proficient with PCs and navigating a multi‑window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Must be detail‑oriented with the ability to multitask, manage priorities, and manage time effectively.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15‑30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

Benefits

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401(k), Employee Purchase Discount, and Tuition Reimbursement.

Military Support

Dal‑Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply.

Equal Opportunity

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.