Customer Service Representative (Branch Manager Trainee)

Lendmark Financial Services LLC; Landon (MS); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Paid holidays

401(k)

Life insurance

Long-term disability

Tuition assistance

Employee assistance program

Optional insurance options (critical |

auto | home | pet

Job summary

Lendmark Financial Services offers a trainee program aimed at developing future branch managers. Trainees will learn the basics of the consumer finance industry and branch operations, focusing on credit products, collections, and client service.

After Phase I, relocation is required to enter Phase II. The program emphasizes producing loans, managing portions of the loan portfolio, and meeting licensing requirements while growing professionally.

Qualifications

• High School Diploma/GED required, college degree preferred.
• No more than 2 years consumer finance industry work experience.
• Must relocate within 45 miles or surrounding 4 to 6 branch locations and travel overnight.
• Excellent written and verbal communication skills.
• Competent in Microsoft Office, especially Word, Excel, PowerPoint, and Outlook/Office 365.
• Familiar with Windows OS, web-based applications and internet protocol.

Responsibilities

• Phase I learning basics of the consumer finance industry and branch operations.
• Learn fundamentals of credit extension, collections, and account servicing.
• Be a fully contributing producer on the branch team.
• Generate a monthly loan production and service a portion of the portfolio.
• Meet state licensing requirements for non-credit products and develop merchant relationships.
• Complete self-study and be considered for Phase II advancement.

Skills

Excellent written and verbal comms

MS Office proficiency

Relocation willing

Team collaboration

Customer service orientation

Education

High School Diploma/GED

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook/Office 365

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.SUMMARY:The purpose of this program is to develop future branch managers to fill openings as a result of growth, acquisition and turnover. The training program consists of two phases. Upon completion of Phase I, Trainees must be willing to relocate. A signed commitment is required.MAJOR DUTIES/RESPONSIBILITIES:Phase I :Consists of learning the basics of the consumer finance industry, this will include all phases of the branch operation. During Phase I, Trainees are expected to learn the following competencies:Consumer finance basics, Credit and non-credit products, Fundamentals of credit extension, Collection basics and account servicing, Bankruptcy basics, Providing client service, Internal and external business development including SalesIn addition to learning the competencies listed above, Trainees are expected to be a fully contributing individual producer on the branch team. This consists of generating a requisite number of loans monthly, servicing an assigned portion of the branch’s consumer loan portfolio to protect Lendmark investment against potential losses, meet all state licensing requirements regarding the sale of Lendmark’s available non-credit products, develop business relationships with merchants and establish a financing program with a requisite number of merchants each month and complete independent study requirements associated with the Manager Training Program.After completion of all self-study assignments, review of individual production requirements, Trainees may be considered for acceptance into Phase II.BASIC REQUIREMENTS:High School Diploma/GED required, college degree preferredNo more than 2 years consumer finance industry work experience.Applicants MUST be able to relocate within 45 miles or surrounding 4 to 6 branch locations and have the availability to travel overnightExtended periods of overnight travel may be requiredMust have excellent written and verbal communication skillsMust be competent in Microsoft Office, especially Microsoft Word, Excel, PowerPoint, and Outlook/Office 365Must be familiar with Windows operating systems, web-based applications and internet protocolINTERNAL CANDIDATES ONLYApplicants MUST submit a separate written request for acceptance into this program.Internal Candidates must have EE rating on last Performance Evaluation – No exceptionsPREFERRED/DESIRED QUALIFICATIONS:College degreeIndustry-related experienceBilingual, Spanish/EnglishAbility to relocateCOMPENSATION:The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.WORKING CONDITIONS:Normal office environmentAbility to travel, occasionally overnightIf you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!