Customer Service Representative (Blair, NE)

Fremont; Blair (NE); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k) with match

Health, dental, vision, life insurance

Paid leave and holidays

Tuition reimbursement

Job summary

RVR Bank is seeking a Customer Service Representative for the Blair, NE office. This full‑time role supports customers with deposits, withdrawals, and account services.

You will balance cash drawers, open new accounts, and assist with promotions while maintaining security and confidentiality. Ideal candidates have strong communication, math, and multitasking abilities, plus a willingness to work in a collaborative team environment.

Qualifications

• High school diploma or equivalent.
• Bilingual in Spanish and English preferred.

Responsibilities

• Provide a full range of teller services including deposits, withdrawals, and receipts.
• Open and maintain cash drawer.
• Promote bank products and services and open new accounts.
• Assist customers with day-to-day financial needs and respond to inquiries.

Skills

Customer service

Communication skills

Math skills

Multitask

Attention to detail

Teamwork

Education

High school diploma

Tools

Typewriter

Printers

Computers

Fax machine

Adding machine

Job description

Job Description

Do you have a passion for helping others and a knack for teamwork? Join our close-knit team as a Customer Service Representative and be a key player in providing exceptional teller services to our valued customers. This full-time position is at our Balir Office in Blair, NE, and offers a fantastic opportunity to dive into the world of finance and banking.

As a CSR, you'll be the friendly face our customers rely on, handling a wide range of teller services with precision and care. You'll work closely with other CSR’s, who also handle new accounts, and the branch manager, fostering a supportive and collaborative environment. This role is ideal for those who have outstanding customer service skills, show initiative, are detail-oriented, can multitask effectively, and are team players.

Requirements

• Strong math skills, attention to detail, and a passion for providing exceptional customer service.
• Ability to work effectively as part of a small team, contributing to a positive and collaborative work environment.
• Opens and maintains a cash drawer.
• Provides a complete range of customer services, including receiving deposits, verifying cash and endorsements, and issuing receipts, installment loan payments, making withdrawals, cashing checks, scanning work, and providing customer account printouts.
• Prepares cashier’s checks, money orders, gift cards as requested.
• Maintains proper cash management procedures, including counting and balancing cash drawers.
• Promotes Bank products and services, including opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts.
• Stays abreast of all campaigns and promotions.
• Assists customers with their day-to-day financial needs.
• Adheres to all bank policies and procedures regarding security, confidentiality, and compliance.
• Opens and closes office by following established security procedures.
• Completes duties assigned to the office.
• And other miscellaneous duties as needed.

Essential Job Duties

• Provides outstanding customer service.
• Opens and maintains a cash drawer.
• Provides a complete range of customer services, including receiving deposits, verifying cash and endorsements, and issuing receipts, installment loan payments, making withdrawals, cashing checks, scanning work, and providing customer account printouts.
• Prepares cashier’s checks, money orders, gift cards as requested.
• Maintains proper cash management procedures, including counting and balancing cash drawers.
• Promotes Bank products and services, including opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts.
• Stays abreast of all campaigns and promotions.
• Assists customers with their day-to-day financial needs.
• Adheres to all bank policies and procedures regarding security, confidentiality, and compliance.
• Opens and closes office by following established security procedures.
• Completes duties assigned to the office.
• And other miscellaneous duties as needed.

Knowledge, Skills & Abilities

• Strong communication skills to interact effectively with customers and team members.
• Strong math skills, including the ability to perform calculations quickly and accurately.
• Word processing and computer database skills.
• Excellent attention to detail to ensure accuracy in cash handling and transaction processing.
• Basic understanding and the ability to operate various office equipment such as: typewriter, printers, computers, fax, adding machine and copy machine.
• Ability to multitask.
• Ability to work in a fast-paced environment while maintaining a high level of professionalism.

Education & Experience

• High school diploma or equivalent.
• Bilingual in Spanish and English preferred.
• Previous sales and money handling experience preferred, but willing to train successful candidates.

Physical Requirements

• Ability to stand for long periods of time.
• Ability to lift to 25 lbs. of coin.
• Ability to be flexible as needed.

Benefits

• Competitive salary based on experience
• Hiring bonus (requirements apply)
• 401(k) with 4% match
• Health, dental, vision, life, and AD&D insurance
• Disability insurance
• Health savings and flexible spending accounts
• Dependent care reimbursement
• Employee assistance and wellness programs
• Paid Leave (eligibility requirements apply) and 11 paid holidays
• Paid training and tuition reimbursement
• Payroll direct deposit
• Free bank services and employee discounts
• Discounted YMCA gym membership
• Profit sharing and retirement plan

Job Type

• Full-time
• Pay Range: $17.75 - $19.75 per hour
• Expected hours: 40 per week
• Schedule: Monday – Friday, Rotating Weekend Schedule
• Work Location: In person

Experience

• Banking: 1 year (Preferred)
• Cash Handling: 1 year (Required)
• Customer Service: 1 year (Required)

Additional Postings available from RVR Bank