Customer Service Representative - Bismarck

Fountain; Bismarck (ND); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Exceptional Medical, Dental, Vision, and Life Insurance benefits

401(k) with 4% employer match

Employee Assistance Program (EAP)

Paid holidays

Job summary

A leading mobility solutions provider is seeking a Customer Service Representative in Bismarck. The candidate will provide exceptional customer support and resolve issues via phone, email, and chat. Requirements include a high school diploma and customer service experience. Competitive compensation and comprehensive health benefits are offered.

Qualifications

• Customer service experience in a contact/call center environment required.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Prioritization, organization, coordination and time management skills.

Responsibilities

• Act as a liaison between the customer and the company.
• Provide customer support via phone, email, and chat.
• Resolve customer service issues via various channels.

Skills

Customer service experience

Excellent oral communication skills

Critical thinking

Problem-solving skills

Bilingual English/Spanish

Education

High School graduate or equivalent

Tools

Word processing software

Spreadsheet software

Job description

Overview

Customer Service Representative - Bismarck Address 3750 E Rosser Ave, Bismarck, ND 58501, USA. Compensation $16.00/hour.

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year. The company’s 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

The Customer Service Representative is a key part of our Customer Service team. The principal core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology.

Responsibilities

• Responsible for acting as a liaison between the customer and the company.
• Provide a world class customer experience to both internal and external customers via phone, email, and chat.
• Assist customers with service requests, changes, cancellations, and other queries.
• Resolve customer service issues via phone, email, and chat.
• Capture detailed customer charter requests and provide an accurate quotation.
• Follow up with leads via phone, email, and chat.
• Assist customers with single call issue resolution.
• Ensure personal revenue goals and objectives are exceeded.
• Directly contribute to department revenue goal attainment.
• Other duties as assigned.

Qualifications

• High School graduate or equivalent
• Customer service experience in a contact/call center environment required
• Excellent oral communication skills to respond and present professionally to callers and visitors
• Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
• Strong interpersonal skills and excellent written and oral communication skills required
• Critical thinking and problem-solving skills are required
• Computer literacy, preferably in word processing and spreadsheets
• Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
• Transportation industry experience a plus
• Bilingual English/Spanish a plus

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

Equal Opportunity Employer: WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected.