Customer Service Representative - Bilingual Spanish, Healthcare

BlackHealth; Riverview (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

Company-paid medical coverage

Paid time off

Job summary

Maximus is seeking bilingual (English/Spanish) Customer Service Representatives to help individuals navigate healthcare programs. This on-site role in Riverview/Tampa, FL offers $18.43/hour base pay with a 10% shift differential for evenings, plus bonus opportunities up to $2,880 for eligible new hires.

Full-time schedules are discussed with recruiters; paid training, benefits, and opportunities for growth are provided. If you are service-minded and reliable, join our team.

Qualifications

• Bilingual English/Spanish required; strong communication skills.
• 1+ year of customer service experience preferred; training provided.

Responsibilities

• Provides customer service for basic inquiries via phone, email, web chat, or letters.
• Calls are basic and routine.
• Uses computerized systems for tracking, information gathering, and troubleshooting.
• Provides feedback on call trends, processes, and training needs.
• May refer inquiries to published materials or senior staff.
• Answer inquiries in a courteous, professional manner; follow privacy and HIPAA rules.
• Assist callers with online applications and submitting to plan provider for processing.

Skills

Bilingual EN/ES

Customer service

Education

High School diploma or equivalent

Job description

Maximus

Full Time Riverview, FL Healthcare, Other Government and Policy Customer Service and Call Center

About The Role

Youtube Video

Location:

On-site in Riverview or Tampa, FL

Starting Pay:

$18.43/hr. plus up to $2,880 in bonus opportunities for eligible new hires.*

Schedule:

Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter

Evening and night shifts are highly preferred, with a 10% shift differential for hours worked between 7 p.m. and 10 p.m.

Make a Difference by Helping People Navigate Healthcare with Confidence

Are you bilingual and passionate about helping others? Maximus is hiring Bilingual (English/Spanish) Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow, we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

• Competitive Compensation:
• $18.43/hr. base pay + 10% shift differential
• Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*
• Comprehensive Insurance Coverage:Company-paid medical coverage
• Maximus Wellness Support:Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Paid Time Off Package:Paid time off, sick leave, and11 paid holidays
• Tuition Reimbursement:Support forongoing education and development
• Future Planning:401(k) with company match
• Work/Life Balance Support:Flexible schedules that meet your lifestyle
• Career Growth:A supportive environment with development and promotional opportunities
• Meaningful Work with Impact:No cold calls, sales, or collections involved!
• Eligibility requirements apply. Bonus amounts and payout timing may vary.

Essential Duties And Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller- Refer calls as required to CSR Lead- Maintain up-to-date knowledge of client regulations and policies- Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements
• High School diploma or equivalent with 6 months of customer service experience.
• Must be fluent in English and specified secondary language.
• Must be able to speak and read Spanish fluently - Ability to work within established turnaround times- Must have excellent interpersonal skills and the ability to organize simultaneous tasks- Ability to work as a member of a team - Regular and predictable attendance is required- Must participate and certify in internal CCO training to begin this role.- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.- May be required to work overtime and scheduled holidays.- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].

Minimum Salary $ 18.43 Maximum Salary $ 18.43