Customer Service Representative - Bilingual Spanish, Healthcare

MAXIMUS; Phoenix (AZ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401k with company match

Paid accrued Sick Leave and PTO plus

11 paid holidays

Company paid Medical Coverage

Employee Assistance Program (EAP)

Employee Wellness and Discount Program

Flexible scheduling options

No cold calling, sales, or collection

Job summary

MAXIMUS is seeking a Bilingual (Spanish) Customer Service Representative (CSR) to assist vulnerable communities with navigating healthcare plans. The role offers on-site work in Phoenix, AZ with paid training and a base rate of $19.78/hour plus $2000+ in bonus opportunities.

Evening/night shifts carry a 10% differential; 401k with company match and generous benefits are included. Training is provided to ensure high professionalism and program knowledge.

Qualifications

• High School diploma or equivalent required.
• Six (6) months customer service experience required.
• Must be able to speak and read English and Spanish fluently.
• Ability to work within established turnaround times.
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.

Responsibilities

• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses.
• Follow policies and standard operating procedures such as filing out timesheets, adhering to privacy and HIPAA rules.
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
• Assist callers with filling out online applications and submitting electronically to plan provider for processing.
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller.
• Refer calls as required to CSR Lead.
• Maintain up-to-date knowledge of client regulations and policies.
• Report problems that occur via the online system so they can be addressed by the appropriate parties.
• Working special holidays and/or overtime may be required.
• Regular and predictable attendance is required.
• All personnel will be required by contract to undergo program update training as the program changes.

Skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

Customer Service Representative - Bilingual Spanish, Healthcare

MAXIMUS

Job Category

Customer Service

Overview

Description

Job Introduction: Join a team that values integrity, serves its community and puts employee wellness first. Base rate starts at $19.78/hour plus $2000+ in potential bonuses!

Maximus is currently seeking Bilingual (Spanish) Customer Service Representatives (CSRs) to provide customer care to some of the most vulnerable communities in America who need to maneuver through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Please note, this posting is for both regular and limited service FT positions. All positions are on-site only. This job posting is for upcoming classes in Phoenix, AZ; hours, schedule, and targeted start date are discussed with recruiter.

Night shifts highly desirable! We offer a 10% shift differential for any hours worked between 7pm and 5am.

Pay and Benefits:

• Base rate $19.78/hr
• +10% shift differential for evening shifts

• $2000+ in bonus opportunities, including training completion, referrals and more*

• 401k with company match
• Paid accrued Sick Leave and PTO plus 11 paid holidays
• Company paid, base employee Medical Coverage
• Employee Assistance Program (EAP)
• Employee Wellness and Discount Programs
• Flexible scheduling options
• A supportive environment with career development and promotional opportunities
• No cold calling, sales, or collection calls!

• Eligibility requirements apply, ask your recruiter for more details

Education and Experience Requirements:

Primary Responsibilities:

• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Refer calls as required to CSR Lead
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties
• Working special holidays and/or overtime may be required
• Regular and predictable attendance is required
• All personnel will be required by contract to undergo program update training as the program changes

Minimum Qualifications:

• High School Diploma or equivalent required
• Six (6) months customer service experience required
• Must be able to speak and read English and Spanish fluently
• Ability to work within established turnaround times
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to work as a member of a team

Culture at Maximus:

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MAXIMUS Introduction:

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement:

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Aff

Pay Transparency:

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Posted Max: Select 19.78/Hr. Posted Min: Select 19.78/Hr.