Customer Service Representative (Bilingual in Spanish or French)

Plexus Worldwide; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plans

401k with company match

Personalized health coaching

Voluntary benefits

Job summary

Plexus Worldwide, headquartered in Scottsdale, Arizona, is seeking a Customer Service Representative who is bilingual in Spanish or French to resolve Ambassador inquiries and support business goals. You will build relationships, resolve issues efficiently, and contribute to service quality across departments.

Join a collaborative team focused on service excellence, onboarding Ambassadors, and promoting company promotions and events while advancing your own customer relations expertise.

Qualifications

• High school diploma or GED is required; associate degree preferred.
• 2+ years of customer service or admin support experience; 3 years preferred.
• Proven ability to handle complex customer scenarios with a solutions-focused approach.
• Strong computer proficiency and ability to use multiple systems and tools.
• Experience in a collaborative team environment with internal/external stakeholders.
• Preference for Spanish bilingual candidates.

Responsibilities

• Issue Resolution: Handle and resolve product or service concerns from top-tier Ambassadors, diagnosing root cause and following up.
• Communication & Relationship Building: Demonstrate excellent written and verbal communication and cross-department collaboration.
• Promotion & Information Sharing: Inform Ambassadors about current promotions, events, and contests to support business goals.
• Complex Issue Handling: Manage challenging customer service situations, taking ownership and applying appropriate exceptions.
• System Utilization & Documentation: Use Plexus systems to document support and identify areas for improvement.
• Strategic Project Support: Collaborate with leadership to develop service strategies and targets.

Skills

Bilingual Spanish

Customer service

Communication skills

Cross-functional collaboration

Education

High school diploma or GED

Associate degree preferred

Tools

CRM software

Multi-system navigation

Job description

Customer Service Representative (Bilingual in Spanish or French)

Scottsdale, Arizona, United States

We’re hiring a Customer Service Representative!

The Role:
As a Jewel Representative, you will be instrumental in resolving issues and providing exceptional customer service to our Ambassadors. You will foster positive relationships, proactively support Ambassadors’ business goals, and ensure seamless and effective issue resolution. Success in this role is defined by your ability to provide high-quality service, achieve first-time resolution, and maintain positive, cross-functional relationships that enhance Ambassador satisfaction.

Employee Value Proposition:
Join a collaborative team dedicated to helping Ambassadors succeed. You’ll be at the forefront of service excellence, influencing the Ambassador experience and gaining expertise in customer relations, complex issue resolution, and cross-departmental collaboration. This role provides a unique opportunity to make a tangible impact in a supportive and dynamic environment.

What you will accomplish (KPIs):

• Successfully resolve customer issues with a focus on achieving first-time resolution, enhancing the Ambassador experience, and fostering satisfaction.
• Consistently deliver timely and accurate responses to inquiries, ensuring alignment with company service standards and providing a positive impression of service quality.
• Build and maintain effective, cross-functional relationships to expedite and close Ambassador issues efficiently, reflecting a collaborative approach and commitment to excellence.
• Communicate current company promotions, events, and contests effectively to keep Ambassadors engaged and supported in achieving their business goals.
• Continuously contribute to team goals by supporting strategic initiatives that improve service quality and operational efficiency.

Key Responsibilities:

• Issue Resolution: Handle and resolve product or service concerns from top-tier Ambassadors, accurately diagnosing the root cause, implementing effective solutions, and following up to ensure successful resolution.
• Communication & Relationship Building: Demonstrate excellence in written and verbal communication, building rapport with Ambassadors and maintaining strong, collaborative relationships across departments to support Ambassador needs.
• Promotion & Information Sharing: Keep Ambassadors informed about current company promotions, events, and contests to support their business goals and maintain engagement.
• Complex Issue Handling: Manage challenging customer service situations independently, demonstrating ownership of each case, sound judgment, and making necessary exceptions to resolve unique issues.
• System Utilization & Documentation: Utilize Plexus systems to provide business support, accurately documenting all support provided, and assisting in identifying areas for improvement and operational efficiency.
• Strategic Project Support: Collaborate with leadership to develop service strategies, establish service targets, and participate in project teams to enhance overall service quality.

Performance-Based Qualifications:

• Educational Foundation: A high school diploma or GED is required. An associate degree in business, communications, or a related field is preferred.
• Proven Expertise:
  • Minimum of two years of customer service or administrative support experience; three years of customer service experience is preferred.
  • Demonstrated ability to independently handle complex customer service scenarios with a solutions-focused approach.
  • Strong computer proficiency with the ability to navigate multiple systems efficiently and manage a variety of digital tools simultaneously.
  • Experience in a collaborative team environment, with proven capacity to build and maintain positive relationships with internal and external stakeholders.
  • Preferred - Spanish Bi-lingual
• Solution-Oriented Skills:
  • Excellent problem-solving skills with the ability to anticipate obstacles, make sound decisions, and take ownership of case resolution.
  • Strong communication skills, adept in both written and verbal exchanges, with an emphasis on positive relationship management.
  • Proficiency in using sound judgment to determine and authorize appropriate exceptions to enhance customer satisfaction.

About Plexus

Founded in gut health. Experts in microbiomes. Plexus Worldwide®, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 18 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management products, and personal care products, sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Blue Zone-approved employer, and an AZ Most Admired Company, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy. Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.

Our Core Values

We contribute to the overall growth and success of Plexus by embracing the Plexus core values:

• We are One Plexus.
• We are accountable.
• We get the job done right.
• We empower others.
• Highly rated and competitive medical plans.
• 401k with company match and immediate vesting.
• 1on1, personalized health coaching.
• Many other voluntary benefits.

Thank you for taking the time to apply for an opportunity with our One Plexus team! If you had any issues during the application process, please contact us directly at [e-mail] .

We are committed to protecting the privacy and security of your information. Visit our Candidate Privacy Notice for additional information.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Plexus Worldwide’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury