Customer Service Representative (Bilingual English Spanish)

Driving Academy; Wayne (NJ); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health Insurance Subsidy

Paid Holidays

401K

Tuition Reimbursement

Professional Sales Training & Develop.

Sick Leave

Job summary

Driving Academy in Wayne, NJ seeks a Customer Service Representative to be the face of the organization. You will guide warm leads through the sales process, provide information and recommendations, and maintain professional integrity in all interactions.

Responsibilities include handling inbound/outbound calls, presenting programs, processing payments, and ensuring documentation aligns with policy. Fluency in English and Spanish is required, with strong CRM usage and team collaboration.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in Marketing, Sales, Business or related field preferred.
• Minimum 2 years of sales experience, including inside sales & telecom sales.
• Fluency in English and Spanish required.

Responsibilities

• Identify customer needs and suggest programs/packages with integrity.
• Maintain outbound/inbound calls with warm leads to set appointments.
• Present sales offerings in Driving Academy's office setting per SOPs.
• Process payments (cash, check, credit card) accurately.
• Handle customer questions/complaints; escalate when needed.
• Instruct new students on classroom procedures and school.
• Ensure documents and service requests comply with policy.
• Handle invoices and related documents efficiently.
• Stay in touch with customers via calls, texts, email, and presentations.
• Utilize CRM to maintain detailed sales activity reports.
• Master knowledge of Driving Academy services model.
• Perform other related duties as assigned.

Skills

Sales skills

Inside sales

CRM software

MS Office / Google Suite

Communication

Negotiation

Education

High school diploma or equivalent

Bachelor's degree in Marketing, Sales, Business

Tools

CRM software

Job description

Position Summary

The Customer Service Representative for Driving Academy is the face of our organization. This role is responsible for representing the organization in a professional manner, building rapport by providing information, giving recommendations, and communicating with the highest level of integrity. Individuals in this role are experts in inside sales, and will be responsible for directing the customer experience, and ushering warm leads through the sales process from beginning to end.

Position Summary

The Customer Service Representative for Driving Academy is the face of our organization. This role is responsible for representing the organization in a professional manner, building rapport by providing information, giving recommendations, and communicating with the highest level of integrity. Individuals in this role are experts in inside sales, and will be responsible for directing the customer experience, and ushering warm leads through the sales process from beginning to end.

About Our Company

We are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers License (CDL), and we are growing by the day. Our mission is to help our students get on the Road to Freedom by earning their CDL! We are Accountable and Results Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core value of having Integrity is the backbone of our business and guides our hiring process.

PERFORMANCE OBJECTIVES

• Communicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrity
• Maintains outbound/inbound phone call volume with warm leads to set sales appointments
• Conducts sales presentation within Driving Academy's office environment in accordance with standard operating procedures
• Processes payments made by cash, check, and/or credit card
• Fields customer questions and complaints, and ensures appropriate information or action is taken; when the issue is beyond the representative's knowledge or authority, forward it to the appropriate staff
• Instructs new students procedures in the classroom and school
• Ensures customer documentation and service requests are compliant with organizational and state/federal policy
• Processes invoices, and related documents
• Maintains communication with existing and previous customers via telephone call, text messaging, email, and oral presentation
• Utilizes the company's CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
• Master company knowledge of services model
• Performs other related duties as assigned

KEY COMPETENCIES

• Excellent sales and negotiation skills
• Detailed knowledge of inside sales strategies
• Excellent communication and interpersonal skills.
• Strong analytical and problem solving skills
• Excellent organizational skills, attention to detail, and follow-up approach
• Ability to effectively communicate with team members, management, and customers in verbal, telephone, and written format
• Ability to maintain a professional demeanor and appearance
• Competitive mindset to WIN, while maintaining a team-oriented attitude
• Ability to maintain positive attitude and function well while working in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite, Google Suite, or related software
• Proficient with CRM software

Education And Experience

• High school diploma or equivalent required
• Bachelor's degree in Marketing, Sales, Business or related equivalent of experience preferred
• Minimum 2 years of sales experience, including inside sales & telecom sales
• Fluency in English and Spanish required

Physical Requirements

• Ability to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computer
• Requires ability to occasionally lift up to 15 lbs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

Benefits

• Health Insurance Subsidy
• Paid Holidays
• PTO Program
• 401K
• Tuition Reimbursement
• Professional Sales Training & Development Opportunities
• Sick Leave

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Driving Academy recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.