Customer Service Representative

SRS Distribution Inc.; West Chatsworth (CA); On-site; USD 48,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid Holidays & Vacation Days

Job summary

SRS Distribution Inc. seeks a Customer Service Representative in Chatsworth, CA to deliver exceptional service to customers and employees in a fast-paced office environment.

You will handle phone, face-to-face and written communications, process orders and transactions, and collaborate with Sales and Operations to resolve issues and ensure timely, accurate order fulfillment. The role offers remote or hybrid options where appropriate.

Qualifications

• High school diploma or GED equivalent.
• 1 year in related customer service (entry level).
• Bilingual preferred.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Identify customer needs and opportunities, proactively resolves issues and provides creative, effective solutions that enhance the customer experience and strengthens relationships.
• Collaborates with cross-functional teams, including Sales and Operations, to address customer needs, resolve issues and ensure timely and effective solutions.
• Process customer orders accurately and efficiently through in-person, phone and other appropriate channels, while ensuring a seamless and positive customer experience.
• Utilize company systems and technology to accurately enter, update, and manage customer orders, ensuring timely processing and accurate information throughout the order lifecycle.
• Process customer sales transactions accurately and efficiently, including sales orders and cash purchases, while ensuring proper payment handling and adherence to company procedures.
• Facilitate customer purchases from order through payment, ensuring accurate transactions and a seamless customer experience.
• Develop product knowledge to assist customers.

Skills

Self-management

Organizational skills

MS Office

Verbal & written communication

Bilingual (preferred)

Education

High school diploma or GED

Job description

Position Purpose:

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Key Responsibilities:

Provide professional phone, face-to-face, and written customer communications. Identify customer needs and opportunities, proactively resolves issues and provides creative, effective solutions that enhance the customer experience and strengthens relationships. Collaborates with cross-functional teams, including Sales and Operations, to address customer needs, resolve issues and ensure timely and effective solutions. Process customer orders accurately and efficiently through in-person, phone and other appropriate channels, while ensuring a seamless and positive customer experience. Utilize company systems and technology to accurately enter, update, and manage customer orders, ensuring timely processing and accurate information throughout the order lifecycle. Process customer sales transactions accurately and efficiently. including sales orders and cash purchases, while ensuring proper payment handling and adherence to company procedures Facilitate customer purchases from order through payment, ensuring accurate transactions, proper cash handling, and a seamless customer experience Develop product knowledge to assist customers.

Direct Manager/Direct Reports:

No direct reports and Reports to Operations Manager or Branch Manager

Travel Requirements:

This position may require occasional travel: less than 10% of time.

Physical Requirements:

Remain in a stationary position in an office environment approximately 70% of the time. Occasionally move about the office. Operate basic office equipment Work primarily in an office environment.

Working Conditions:

Work is primarily performed in an office environment with the ability to work remotely or in a hybrid setting.

Minimum Qualifications:

Ability to self-manage and interact comfortably with the public. Strong organizational skills and attention to detail. Strong computer skills to include Microsoft Office Suite Communicate professionally, both verbally and in writing.

Preferred Qualifications:

Bilingual preferred.

Minimum Education:

High school diploma or GED equivalent.

Preferred Education:

Minimum Years of Work Experience: This is an entry level position- 1 year in related customer service

Certifications:

N/A

Competencies:

Ability to express ideas, thoughts, and information clearly, concisely, and respectfully, both verbally and in writing. Aptitude for managing tasks, time, and resources efficiently to meet objectives, with an emphasis on detail-orientation and ability to multitask. Applies critical thinking to understand issues, evaluate options, and develop practical solutions in daily tasks and branch operations. Proven ability to work productively in a team setting, showing respect for diverse perspectives and styles and willingness to contribute to group goals. Familiarity with modern office software and technologies, demonstrating the ability to utilize these tools to increase efficiency and productivity. Ability to adapt to changing work environments, showing willingness to learn new tasks. Initiative: Demonstrate a proactive mindset seeking out ways to help, taking ownership of tasks, and showing eagerness to learn without waiting for direction. Leverage active listening and customer insight to identify needs, uncover opportunities and drive a consistent exceptional customer experience.

Base Salary

The base salary for this position typically falls within the range of $23.08 to $29.38 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience.

Benefits

• SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.
• Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs.
• Medical, Dental, Vision, Disability & Life Insurance Wellness Benefits 401(k) Retirement Plan Employee Stock Purchase Program Paid Holidays & Vacation Days Professional Growth Opportunities Development & Training Programs.

Job Location:

Above Structure 1 - Chatsworth 20960 Knapp St Chatsworth, CA 91311

Equal Employment Opportunity

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

Reasonable Accommodation for Disability or Disabled Veteran

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

Background Check

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Company Culture and History

Founded in 1971, GMS operates a network of more than 320 distribution centers with extensive product offerings of Wallboard, Ceilings, Steel Framing and Complementary Products. Additionally, GMS operates nearly 100 tool sales, rental and service centers, providing a comprehensive selection of building products and solutions for its residential and commercial contractor customer base across the United States and Canada. In addition to our commitment to delivering exceptional customer service, GMS also fosters a unique employee culture that combines a results-driven environment with a highly entrepreneurial, self-starter attitude. We are committed to conducting our business in a manner that aligns with our values of humility, mutual respect, service to others, and the guiding principle that you can never go wrong doing the right thing. GMS is a subsidiary of SRS Distribution, a wholly owned subsidiary of The Home Depot. For more information, please visit www.gms.com.

Equal Employment Opportunity (duplicate)

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.