Customer Service Representative - Belts & Parts

Mayfran International Inc; Cleveland (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Benefits day one

2 weeks vacation

On-site health clinic

On-site fitness center

401(k) with matching

Job summary

Mayfran International is seeking a motivated Service Representative to join the Aftermarket Sales team in Ohio. The role centers on assisting customers, quoting parts, entering orders, and expediting deliveries while collaborating with production and scheduling to ensure timely belt orders and material planning.

Ideal candidates will have 3–5 years of related experience, strong communication skills, and proficiency with ERP systems such as Epicor Kinetic and CRM tools.

Qualifications

• Over 3 and up to 5 years related experience and/or training; or equivalent combination of education and experience.
• Broad knowledge of Mayfran products and applications; ability to solve mechanical and electrical repair issues.

Responsibilities

• Answers customer inquiries via phone, fax, and email.
• Quotes customer and dealer requests; parts and metalworking parts.
• Enters customer orders.
• Expedites orders; tracks, traces and follows up with customers.
• Provides maintenance and implementation of inventory and production control procedures.
• Maintains necessary records and reports as required.

Skills

Customer Service

Analytical

Planning/Organizing

Professionalism

Written Communication

Education

Experience and/or training in similar role

Tools

Epicor Kinetic ERP

CRM

MS Office

Job description

Description

We are seeking a motivated and customer focused Service Representative to join our dynamic Aftermarket Sales team. This role offers an excellent opportunity to develop your sales skills while providing exceptional service to our valued customers. If you are enthusiastic, communicative, and eager to contribute to a growing organization, we encourage you to apply.

Benefits effective day one, 2 weeks' vacation, free on-site health clinic, on-site fitness center, and 401(k) with matching.

Mayfran International is located in Mayfield, Ohio

Who We Are at Mayfran International

Mayfran International is the world’s leading provider of material handling, coolant filtration, chip processing and recycling systems, with a focus on engineering and innovation. The Mayfran name has been synonymous with quality throughout our history. Our products are designed for the most challenging applications in aerospace, automotive, energy, medical, heavy equipment and other specialized industries. Our recycling solutions include equipment for metal scrap management, aluminum scrap separation, chip handling and more. We are also well known for our lifetime commitment to service and genuine aftermarket parts replacement guarantee. Customers know that working with Mayfran is about more than a product, it’s a relationship and an investment. As a part of the Tsubaki Group—a global leader in motion control products for over 100 years—we’re committed to advancing the art of moving. Mayfran is committed to staying one step ahead, helping you succeed in ever-changing industries and an evolving marketplace.

Culture

Employees at Mayfran are part of a team and work in a positive environment that is geared toward helping everyone succeed. We value each team member for the skills they provide, their hard work and dedication. We treat every team member with warmth and respect and embrace their differences, cultures, customs and beliefs.

Sustainability

Mayfran strives to achieve sustainable growth by committing to corporate social responsibilities while recognizing its duty to contribute to society with ethical, sustainable business practices. We are tackling a variety of issues to promote sustainability in the short, medium and long terms. We prioritize material issues and set strict sustainability targets at the corporate level to ensure that our commitment to corporate sustainability does not waver.

Summary

Responsible for providing assistance with quoting, working with suppliers, contractors, entering and expediting new parts and belt orders by performing the following duties:

ESSENTIAL FUNCTIONS INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED:

• Answers customer inquiries via phone, fax, and email.
• Quotes customer and dealer requests; parts and metalworking parts.
• Enters customer orders.
• Expedites orders; tracks, traces and follows up with customers.
• Works with production and scheduling to prepare belt orders and material requirements planning.
• Provides assistance and support to sales, engineering, customer service, shipping, inventory control, etc.
• Provides maintenance and implementation of inventory and production control procedures.
• Examines orders for completeness and accuracy.
• Assigns product, area, market channel of sales, and other codes as required.
• Assigns commission distribution.
• Obtains credit approval and shipping commitment.
• Maintains necessary records and reports as required.
• Processes change orders.
• Prepares quotation for standard price book parts.
• Maintains credibility and documentation of parts orders.

SUPERVISORY RESPONSIBILITY:

None.

Requirements

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Collects and researches data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
• Customer Service - Responds promptly to customer needs; Returns phone-calls and e-mails within 24-hours except for weekends and other time off. Meets commitments.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
• Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Accepts responsibility for own actions; Follows through on commitments.
• Written Communication - Presents data effectively.
• Oral Communication - Listens and gets clarification; Participates in meetings.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Attendance/Punctuality - Is consistently at work and on time.
• Initiative - Seeks increased responsibilities.
• Innovation - Meets challenges with resourcefulness.
• Adaptability - Manages competing demands.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Diversity - Promotes a harassment-free environment.
• Safety and Security - Observes safety and security procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

Over 3 and up to 5 years related experience and/or training; or equivalent combination of education and experience. Broad knowledge of Mayfran products and applications, and ability to solve mechanical and electrical repair issues.

Computer Skills:

Epicor Kinetic ERP, CRM, MS Office.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. At the employee’s request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.