Customer Service Representative - B2B Experience - HVAC a Plus

Tom Trese Networking LLC; Fort Lauderdale (FL); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Ourclient is seeking a Customer Service Representative to join their Broward County team in a modern office. The role involves handling a high volume of calls, coordinating with dispatch, service, maintenance, and sales teams, and maintaining accurate databases and invoicing details.

You will serve as the primary contact for customers, technicians, and managers, building relationships and ensuring smooth service operations across departments.

Qualifications

• Ability to work in a team-oriented atmosphere.
• Ability to handle a fast-paced environment.
• Exceptional customer service skills including ability to handle heavy volume of calls.
• Strong time-management and attention to detail.
• Proficient on computer using Microsoft Suite and ERP systems.
• Strong verbal and written communication skills.

Responsibilities

• Customer service representative to work in a dynamic role across multiple functions to ensure a smooth flow in the service department.
• This includes working closely with critical environments, maintenance, and the dispatch team.
• The customer service representative is responsible for accurately maintaining databases, fostering customer relationships, and assisting in verifying the accuracy of invoices.
• This fast paced, hands-on, team-oriented position works closely with dispatch, service managers, sales, accounting, and other departments as needed.
• Serves as primary point of contact for customers, technicians, sales representatives, and service managers to support the service team.
• Foster and maintain business relationships with current and potential customers through excellent customer service.
• Answering multi-line phones and receives all calls in a pleasant manner.
• Coordinate scheduling and dispatch service technicians to customer locations accurately for service calls, maintenances, and critical environments.
• Provides the technician with all pertinent job-related information and documentation so that the technician can perform the work.
• Reviews open work orders and assists with the dispatch board.
• Works to help build cross functional relationships with critical environments and maintenance functions into service, sales, and purchasing.
• Work closely with billing to ensure the invoicing process for customers is correct.
• Confirms technician's time daily and ensure that all related service tickets and log sheets are attached to the appropriate work order.
• Responsible for communication and status updates with all necessary parties (management, sales, purchasing, customers, dispatchers, etc.)
• Ensure warranty work is submitted to vendors in the appropriate time frame.
• Develop and deploy new critical environment, maintenance, and dispatch projects with service PMs.
• Responsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all operational resources, and labor hours
• Meet with purchasing and service manager as needed to ensure all work schedules are going to be met on time
• Provide exceptional customer service skills including the ability to handle a heavy volume of calls while maintaining a positive and upbeat demeanor
• Maintain professional demeanor when working both customers and co-workers
• Performs other related duties as required

Skills

Teamwork

Fast-paced

Customer service

Time management

MS Office

ERP systems

Verbal communication

Written communication

Tools

Microsoft Suite

ERP systems

Job description

Ourclient is a $100m Company who is owned by a Fortune 500 Company. They areseeking aCustomer Service Representativeto join their team. They recently moved into a brand new absolutely beautiful modern office.This client has one ofthe best company cultures in Broward County!

Qualifications

• Ability to work in a team-oriented atmosphere
• Ability to handle a fast-paced environment
• Exceptional customer service skills including ability to handle heavy volume of calls
• Strong time-management and attention to detail
• Proficient on computer using Microsoft Suite and ERP systems
• Strong verbal and written communication skills

Responsibilities

• Customer service representative to work in a dynamic role across multiple functions to ensure a smooth flow in the service department
• This includes working closely with critical environments, maintenance, and the dispatch team
• The customer service representative is responsible for accurately maintaining databases, fostering customer relationships, and assisting in verifying the accuracy of invoices
• This fast paced, hands-on, team-oriented position works closely with dispatch, service managers, sales, accounting, and other departments as needed
• Serves as primary point of contact for customers, technicians, sales representatives, and service managers to support the service team
• Foster and maintain business relationships with current and potential customers through excellent customer service
• Answering multi-line phones and receives all calls in a pleasant manner
• Coordinate scheduling and dispatch service technicians to customer locations accurately for service calls, maintenances, and critical environments
• Provides the technician with all pertinent job-related information and documentation so that the technician can perform the work
• Reviews open work orders and assists with the dispatch board
• Works to help build cross functional relationships with critical environments and maintenance functions into service, sales, and purchasing
• Work closely with billing to ensure the invoicing process for customers is correct
• Confirms technician's time daily and ensure that all related service tickets and log sheets are attached to the appropriate work order
• Responsible for communication and status updates with all necessary parties (management, sales, purchasing, customers, dispatchers, etc.)
• Ensure warranty work is submitted to vendors in the appropriate time frame
• Develop and deploy new critical environment, maintenance, and dispatch projects with service PMs
• Responsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all operational resources, and labor hours
• Meet with purchasing and service manager as needed to ensure all work schedules are going to be met on time
• Provide exceptional customer service skills including the ability to handle a heavy volume of calls while maintaining a positive and upbeat demeanor
• Maintain professional demeanor when working both customers and co-workers
• Performs other related duties as required