Customer Service Representative - Avon

Rockville Loop; Avon (CO); On-site; GBP 23,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Rental car discounts

401k with matching profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Tuition reimbursement opportunities

Job summary

Enterprise Mobility is hiring a Full Time Customer Service Representative in Avon, CO to assist customers face-to-face and over the phone. The CSR will provide rental support, handle reservations, and help with the checkout process at a busy branch or airport location.

The role includes a comprehensive benefits package, paid time off, and opportunities for training and career development. The position offers a strong customer‑driven environment and growth potential.

Qualifications

• Must be at least 18 years old.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Authorized to work in the United States and not require sponsorship now or in the future.
• At least 6 months customer service experience in a fast-paced environment.
• Must have worked 12 months or more at most recent employer.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers and other stakeholders.
• Manage outgoing calls for callback management and related tasks.
• Provide a high level of customer service by assisting customers and assessing rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assess condition of rental upon return and process returns, check-ins and exit kiosk transactions.
• Market the company while assisting customers in a safe and courteous manner.
• Explain rental terms, vehicle features and other services; sell optional protections and upgrades as appropriate.
• Notify management of vehicle problems and maintenance; perform basic administrative tasks.

Skills

Customer service

Communication

Phone skills

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility has an exciting opportunity for a Full Time Customer Service Representative (CSR). The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

This position pays $23.50 / hour and is located at the Avon Enterprise location at 47 E Beaver Creek Blvd, Avon CO 81620.

Schedule Available:

Monday-Friday 8:00am-5:00pm

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• Tuition Reimbursement Opportunities

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have at least 6 months customer service experience in a fast‑paced environment
• Must have worked 12 (twelve) months or more at most recent employer

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([e-mail]) to contact us about your interest in employment.