Customer Service Representative at Sales Match Miami, FL

Comunidade Metodista; Miami (FL); Remote; USD 28,000 - 36,000; Full time

Benefits offered by this job

Work-from-home

Flexible scheduling

Paid training

Growth opportunities

Supportive team

Job summary

Sales Match is seeking a Remote Customer Service Representative in Miami, FL to assist customers by phone, chat, or email, following scripts, tracking orders, and delivering a positive experience from a home office.

You will join a caring, supportive team with flexible scheduling and paid training, with opportunities to grow into senior or specialized teams as you develop skills.

Qualifications

• Excellent communication skills and a friendly, patient attitude.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Basic computer knowledge and a willingness to learn new software and tools.
• Access to a quiet workspace with a reliable internet connection.
• Previous experience in retail, call centers, or customer-facing roles is beneficial but not required.
• Positive mindset and eagerness to learn, with training provided.

Responsibilities

• Respond to incoming calls, emails, or chat messages from customers
• Assist customers with order tracking, account details, or general support inquiries
• Follow clear scripts and procedures to provide consistent and accurate support
• Log all customer interactions, updating customer records and ensuring follow-up when necessary
• Work closely with your team to resolve more complex issues and share helpful insights
• Maintain a calm and friendly demeanor in all customer interactions, providing an excellent customer experience

Skills

Communication

Organization

Basic computer skills

Remote work readiness

Customer service experience helpful

Willing to learn

Job description

Customer Service Representative job at Sales Match. Miami, FL.

Job Title:

Remote Customer Service Representative

Hourly Pay:

$20 - $26/hour

Summary:

We’re looking for caring and dependable individuals to join our team as Remote Customer Service Representatives. In this role, you’ll help customers by phone, chat, or email, answering questions, solving basic issues, and making sure they feel heard and supported. If you enjoy helping others, want to work from home, and seek a stable job with flexibility, this could be the perfect opportunity for you!

Job Responsibilities:

• Respond to incoming calls, emails, or chat messages from customers

• Assist customers with order tracking, account details, or general support inquiries
• Follow clear scripts and procedures to provide consistent and accurate support
• Log all customer interactions, updating customer records and ensuring follow-up when necessary
• Work closely with your team to resolve more complex issues and share helpful insights
• Maintain a calm and friendly demeanor in all customer interactions, providing an excellent customer experience

Qualifications:

• Excellent communication skills and a friendly, patient attitude

• Strong organizational skills and the ability to manage multiple tasks efficiently
• Basic computer knowledge and a willingness to learn new software and tools

• Access to a quiet workspace with a reliable internet connection

• Previous experience in retail, call centers, or customer-facing roles is beneficial but not required
• Positive mindset and eagerness to learn, with training provided

Perks & Benefits:

• Hourly pay: $20 - $26, depending on experience

• 100% work-from-home position, with flexible scheduling options

• Paid training and an easy-to-follow onboarding process to get you started
• Supportive team and approachable management who foster a positive work environment
• Opportunities for growth, with room to advance into senior roles or specialized teams