Customer Service Representative - Airport - Full Time

Shelby American, Inc.; Richmond (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in aviation services is seeking a dedicated Customer Service Representative. This role is perfect for someone who thrives in a fast-paced environment and possesses excellent communication and organizational skills. You will be the face of the company, engaging with clients and ensuring their needs are met while managing multiple tasks with a calm demeanor. If you are passionate about aviation and customer service, this is a fantastic opportunity to grow within a dynamic team. Join a company that values excellence and offers a supportive work environment where your contributions will make a real difference.

Qualifications

• 1+ year experience in a related field is preferred.
• High School Diploma or equivalent is required.

Responsibilities

• Interact with aviation customers at the front desk.
• Answer calls, greet customers, and manage fuel orders.

Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Multi-tasking

Computer Skills

Education

High School Diploma

Some College Preferred

Tools

Cash Register

Telephone

Computer

Job description

Description

Dominion Aviation is a world class aviation company and a leader in general aviation services providing Fixed Base Operator (FBO) service, tailored charter solutions, aircraft management, FAA approved aircraft maintenance, and an award-winning flight school.

Dominion Aviation is a 7-day per week operation and is looking for team members who are excited to work in Aviation and can deliver excellent customer service to our clients.

The Customer Service Representative position is responsible for day-to-day front desk interaction with aviation customers. If you are a successful multi-tasker, who remains calm during busy moments, answers calls, greets customers in person, places fuel orders, invoices and accepts payment for services, and provides information about Dominion Aviation, this could be the opportunity for you! This job requires excellent communication, interpersonal and organizational skills, the ability to multi-task, competent computer skills, and a calm and pleasant demeanor.

Requirements

We are looking to fill a Full Time position (30-40 hours per week) Monday thru Friday with weekend shift(s), night shift(s), and Holiday shift(s) depending on availability and scheduling needs with the Department.

Preferred Qualifications:

1. Competent Multi-tasker
2. Experience with telephone, computer, cash register
3. Ability to maintain records in a well-organized manner
4. Excellent verbal and written skills
5. Education and Experience – High School Diploma or equivalent, some college preferred
6. 1+ year experience in a related field