Customer Service Representative - Airport - Full Time

Shelby American, Inc.; Richmond (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic and world-class aviation company as a Customer Service Representative! This full-time role offers an exciting opportunity to engage with aviation customers, providing exceptional service and support. You will be the friendly face at the front desk, managing calls, greeting clients, and ensuring smooth operations by processing fuel orders and payments. If you thrive in a fast-paced environment and possess strong communication and organizational skills, this position is perfect for you. Embrace the chance to be part of a team dedicated to excellence in general aviation services and make a difference in the lives of our clients!

Qualifications

• 1+ year experience in a related field is preferred.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Handle front desk interactions with aviation customers.
• Answer calls, greet customers, and process payments.

Skills

Customer Service

Communication Skills

Multi-tasking

Interpersonal Skills

Organizational Skills

Computer Skills

Education

High School Diploma or equivalent

Some college preferred

Tools

Cash Register

Telephone

Computer

Job description

Description

Dominion Aviation is a world-class aviation company and a leader in general aviation services providing Fixed Base Operator (FBO) service, tailored charter solutions, aircraft management, FAA approved aircraft maintenance, and an award-winning flight school.

Dominion Aviation is a 7-day per week operation and is looking for team members who are excited to work in aviation and can deliver excellent customer service to our clients.

The Customer Service Representative position is responsible for day-to-day front desk interaction with aviation customers. If you are a successful multi-tasker who remains calm during busy moments, answers calls, greets customers in person, places fuel orders, invoices and accepts payment for services, and provides information about Dominion Aviation, this could be the opportunity for you! This job requires excellent communication, interpersonal and organizational skills, the ability to multi-task, competent computer skills, and a calm and pleasant demeanor.

Requirements

We are looking to fill a Full-Time position (30-40 hours per week) Monday through Friday with weekend shift(s), night shift(s), and holiday shift(s) depending on availability and scheduling needs with the Department.

Preferred Qualifications:

1. Competent Multi-tasker
2. Experience with telephone, computer, cash register
3. Ability to maintain records in a well-organized manner
4. Excellent verbal and written skills
5. Education and Experience – High School Diploma or equivalent, some college preferred
6. 1+ year experience in a related field